Credit Counselor - Level 1 (BIL)

Navicore Solutions Inc• Remote, US,

6d•$0 - $21•Remote

About The Position

Navicore Solutions is a nonprofit organization that supports individuals and families in achieving financial wellness through education, guidance, advocacy, and support. The Credit Counselor works with people experiencing financial hardship, explains available options, and helps clients select solutions suited to their circumstances. Counseling is provided over the phone in a call-center environment, using interpersonal skills, training, and certifications to support consumers. This is a full-time, remote role with remote training. The counselor follows the organization’s counseling model and established procedures for counseling and data capture. The work involves lengthy phone conversations with consumers, client referrals, and industry representatives; handling inbound calls during periods of high call volume; and documenting communications and data in the organization’s proprietary CMS. Counselors use multiple software applications and must work in a quiet, distraction-free remote environment. The organization provides the required technological equipment.

Requirements

High school diploma or equivalent.
Fluency in English and Spanish.
At least 2 years of experience in customer service, a call-center environment, finance, case management, or social services.
Computer literacy and ability to type at least 25 words per minute.
Ability to spend the workday on the phone and communicate effectively and professionally in a high-volume inbound call-center environment.
Ability to focus and remain available for inbound calls in a remote work environment free from background noise and distractions.
Ability to receive and respond constructively to feedback and communicate effectively with supervisors and management.
Ability to pass pre-employment screening, including a criminal background check and drug screen.

Nice To Haves

Excellent time-management, multitasking, communication, and organizational skills.
Ability to demonstrate compassion while maintaining a clear level of direction.
Understanding of call-center and productivity requirements.

Responsibilities

Provide financial counseling to consumers in need while upholding the organization’s counseling model and procedures.
Help clients experiencing financial hardship understand their options and select a suitable solution.
Communicate by phone with consumers, client referrals, and industry representatives.
Handle inbound calls, including periods of high call volume, while meeting performance standards.
Capture communication details and other data in the organization’s proprietary CMS platform.
Use multiple software applications while counseling and documenting client interactions.
Obtain NFCC and HUD Housing Counselor certifications within six months of starting.