Credit Counselor - Level 1

Navicore Solutions Inc• Remote, US,

1d•$0 - $20•Remote

About The Position

Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization. Shifts: 40 hour schedule within business operating hours.

Requirements

High School Diploma or Equivalent
At least 2 years of experience in customer service, call center environment, finance, case management or social services
Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
Required to obtain NFCC and HUD Housing Counselor Certification within 6 months’ of start
Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
Coachable and acceptable to feedback & improvement.
Demonstrate ability and interpersonal skills to communicate with supervisor and management team
Ability to pass a pre-employment screening process including criminal background check and drug screen

Nice To Haves

Excellent time management, multi-tasking, communication and organizational skills
Must have the ability to show compassion while maintaining a distinct level of direction
Understanding of call-center and productivity requirements

Responsibilities

Provide financial counseling by upholding the standards of the counseling model to consumers in need.
Handle lengthy phone communication with consumers, client referrals and industry representatives.
Be available for inbound calls in a remote work environment free from background noise and distractions.
Handle periods of high call volume, phone interactions, and meet performance standards.
Connect with consumers by phone and capture all aspects of the communication and data points using the organization’s proprietary software CMS platform.
Multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.