Housing Choice Voucher Specialist
About The Position
The Housing Choice Voucher Specialist reports to the HCV Supervisor and serves as an eligibility expert for programs administered by the Rental Assistance Department. The role supports families throughout the assistance process, from initial eligibility and lease-up through re-examinations, transfers, and terminations. The specialist works with participants, landlords, and colleagues to ensure housing assistance is administered accurately and on time. The position reviews eligibility, processes recertifications and participant changes, calculates assistance and utility allowances, verifies and reconciles income, maintains program records and system data, and prepares required HUD forms and HAP contract amendments. It also supports audit readiness, refers possible program violations for review, prepares correspondence and reports, assists with disputes and rent data, and contributes to administrative work across departments. The position requires an associate's degree, though industry certifications and experience may substitute, and five or more years in the industry can take the place of a degree. The employee must earn program certification within twelve months of hire. Offers are contingent on a background check, drug screen, and pre-employment physical.
Requirements
- An associate's degree; industry certifications and experience can substitute, and five or more years in the industry can take the place of a degree.
- Working knowledge of affordable housing, HUD rules, landlord and tenant rights, and rental and homeownership principles.
- Strong math skills and comfort with basic accounting practices.
- Clear written and spoken communication with participants, landlords, lenders, and other housing providers.
- Excellent organization, good time management, and ability to meet critical deadlines.
- A tactful, discreet, non-judgmental approach and ability to build good working relationships.
- A valid Tennessee driver's license.
- Earn program certification within twelve months of hire.
- Offers are contingent on a background check, drug screen, and pre-employment physical.
Nice To Haves
- A bachelor's degree in business administration, behavioral science, or a related field, plus three years of increasingly responsible experience in affordable housing, property management, or a related field.
Responsibilities
- Review applicant and participant information and determine eligibility for admission and continued participation.
- Complete annual recertifications, interim changes, and moves; collect current third-party verification and follow up with participants or landlords when documents are missing.
- Calculate total tenant payment, tenant rent, housing assistance payments, and utility allowances according to Housing Authority and HUD requirements.
- Compare Enterprise Income Verification (EIV) reports with participant documents, resolve or escalate discrepancies, and track zero-income participants every six months.
- Enter data in Yardi, generate HUD 50058 forms for submission to HUD through the PIC system, and prepare HAP contract amendments for landlords and participants.
- Maintain organized electronic files, scan documents into Yardi, prepare files for third-party and HUD audits, and refer possible program violations to Program Integrity staff for review.
- Prepare correspondence and status reports for management.
- Help gather rent reasonableness and market data.
- Assist with owner and family disputes and administrative work across HCV and other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
