Housing Choice Vouchers Quality Control & Training Analyst
About The Position
The Quality Control/Training Analyst monitors the accuracy and quality of program transactions, identifies trends and errors, and turns findings into practical training and coaching for staff and the Housing Choice Voucher Program. The role conducts regular quality reviews, develops and delivers training, and partners with leaders to strengthen compliance, data integrity, and customer service. It supports the Rental Assistance Department by helping ensure that core processes are consistent, compliant, and resident-focused. The position conducts quality reviews of case files, transactions, and system records; documents findings and follow-up actions; participates in assessments, audits, and monitoring; and supports corrective actions. It provides guidance to new hires, coordinates onboarding activities, interprets policies and regulations, and trains staff on systems, policies, and procedures. The role also assists with automated systems and technology solutions, management and procedural issues, and written guidance. The analyst manages departmental compliance with HUD systems including PIC and EIV, monitors and submits SEMAP data and certification, helps maintain the Section 8 Administrative Plan and related materials, evaluates reasonable accommodation requests, and prepares case files and represents the Agency at hearings when determinations are appealed.
Requirements
- Bachelor's degree in business administration, public administration, social services, education, or a related field.
- 5–7 years of progressive experience in quality control, auditing, compliance, training, or closely related work, preferably in a housing, public-sector, or highly regulated environment.
- Experience reviewing case files, transactions, or service interactions for accuracy and compliance using checklists or standardized tools.
- Experience developing and/or delivering training, coaching, or technical assistance to staff.
- Working knowledge of quality assurance principles, basic audit techniques, and performance measurement concepts.
- Ability to interpret and apply policies, procedures, and regulatory requirements.
- Strong analytical and problem-solving skills, including recognizing patterns, identifying root causes, and proposing practical solutions.
- Strong attention to detail, organization, and follow-through in a high-volume, deadline-driven environment.
- Ability to build collaborative working relationships with staff at all levels and support continuous improvement and accountability.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and other Microsoft software.
- Familiarity with Yardi.
Nice To Haves
- Housing program or HUD experience.
- Master's degree in public administration, business administration, or a closely related field from an accredited institution.
- 4–5 years of progressive direct experience in a public housing authority, Housing Choice Voucher (HCV), public housing, RAD/PBV, or similar housing program environment.
- Formal training or certification in quality assurance, internal auditing, training and development, or process improvement.
- Experience using learning management systems (LMS) or e-learning tools for training delivery and tracking.
Responsibilities
- Conduct ongoing quality control reviews for compliance with departmental policies and procedures, HUD regulations, and other applicable requirements; document findings and follow-up actions.
- Participate in internal assessments, audits, and monitoring activities as required.
- Identify quality problems and trends, recommend practical solutions, and support corrective actions.
- Review case files, transactions, and system records for adherence to agency policies, HUD regulations, and other applicable requirements.
- Guide new hires during training, coordinate onboarding activities, and address initial personnel matters.
- Provide facilities training and interpret policies for applicable local, state, and federal housing programs.
- Review federal and state legislation, HUD notices, and other guidance; analyze regulations, prepare briefs, and provide related staff training.
- Develop and deliver staff training on changes in systems, policies, and procedures.
- Develop workload measures and performance indicators where appropriate to support management decisions.
- Assist with the development, testing, and implementation of departmental automated systems and technology solutions.
- Assist department directors with management, technical, and procedural issues; prepare routine correspondence and written guidance.
- Manage departmental compliance with HUD systems, including PIC and EIV, and ensure accurate and timely reporting and resolution of discrepancies.
- Collect and monitor SEMAP data, and prepare and submit MDHA's annual SEMAP certification and supporting documentation.
- Help maintain and update the Section 8 Administrative Plan and develop related policies, procedures, and user guides.
- Receive and evaluate reasonable accommodation requests and make determinations in accordance with applicable laws and agency policies.
- Prepare case files and represent the Agency at hearings when determinations are appealed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
