Housing Case Manager
About The Position
The Housing Case Manager provides stability and case management services to chronically homeless residents of Native American Connections properties. The role includes orienting residents to community and program rules, connecting them with available services, and enforcing property rules in accordance with state and federal laws. Case management is coordinated with other case managers, property managers, and on-site service providers. The position supports resident engagement, life-skills development, employment readiness, access to community resources, and referrals to behavioral health and emergency services. The Case Manager maintains accurate case records and uses HMIS software to document services, progress, rental history, and income recertification. The position is non-exempt and eligible for overtime under applicable law. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m.
Requirements
- Two years of experience working with the chronically homeless population.
- Two years of experience in service delivery, or a combination of related education, professional training, or work experience demonstrating the ability to perform the duties.
- Knowledge of the economic, educational, and social problems of Native Americans and of referral services.
- Ability to work well with others in a team approach.
- Excellent written and oral communication skills.
- Valid Arizona driver’s license, reliable transportation, and a clean driving record.
- MS Office skills.
- Ability to sit, stand, and walk with or without accommodations.
Nice To Haves
- Bachelor’s degree preferred.
- Experience working with the Native American population preferred.
Responsibilities
- Collaborate and communicate with case managers, property managers, and on-site service providers.
- Participate in resident move-ins and orient residents to available programs and services.
- Engage residents in programs, events, and community life through outreach and encouragement.
- Complete an initial case plan and assess workforce case management needs within five days of move-in; complete intake forms and update case management plans and files monthly.
- Deliver or facilitate life-skills curricula for individuals and groups, and connect clients with life-skills and employment assistance resources.
- Maintain working relationships with Native American Connections outpatient services and make behavioral health counseling referrals as appropriate.
- Refer residents for emergency stabilization and financial education; coordinate food-box requests and pickup; manage the bus pass program; and refer and follow up with DES and AHCCCS applications as needed.
- Work individually with clients to remove barriers to employability and enroll or terminate participants according to agency program requirements.
- Maintain timely and accurate documentation of attendance, services, progress, rental history, and income recertification; become proficient in HMIS and use it for case management documentation.
- Conduct monthly community meetings and address health, safety, and resident conduct issues, including through one-on-one education as needed.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
