Housing Case Manager, FIT, RRH

HOUSING FORWARD • Oak Park, IL

2h • $48,000 - $50,000

About The Position

The Housing Case Manager coordinates and delivers direct case management, housing navigation, and stabilization services for clients in the Families in Transition Transitional and Rapid Rehousing Supportive Housing Program, following standards and practices required by program funders. The role provides housing advocacy and linkage services to support clients’ retention in permanent housing.

The position works with participants to obtain and maintain housing, address barriers, develop service plans and savings plans, connect with community and supportive services, and build life skills. It also involves maintaining housing units and landlord relationships, documenting services and completing required reporting, facilitating groups and workshops, coordinating transportation, and working with the Supportive Housing Program team.

Requirements

• Bachelor’s degree in a social service area, or a combination of education and work experience with two years of experience.
• Word processing, data entry, and spreadsheet skills.
• Must have a car, a valid driver’s license, and proof of insurance.
• Must have a smartphone to use agency communication and collaboration tools.
• Excellent case management skills and ability to work independently and as part of a team.
• Ability to interact sensitively and respectfully with people experiencing severe disabilities, including mental health, substance abuse, or other disability conditions, and homelessness.
• Strong interviewing, engagement, assessment, planning, and advocacy skills.
• Common sense, good judgment, and ability to work independently.

Nice To Haves

• Master’s degree preferred.
• Bilingual ability preferred.

Responsibilities

• Identify, prepare, furnish, and maintain master-leased shelter units for program occupancy, including one-, two-, three-, and four-bedroom units.
• Maintain positive working relationships with unit landlords.
• Work collaboratively to help shelter clients obtain permanent housing and address barriers.
• Develop and monitor service plans in accordance with agency standards and funding requirements.
• Support shelter clients in establishing a savings plan while in shelter.
• Complete designated internal and external reports and databases, and maintain accurate and timely documentation and records, including logs, client case files, HMIS, and Salesforce.
• Develop, coordinate, and facilitate groups and workshops as needed.
• Develop and maintain service linkages for clients and their families, including relationships with local service providers.
• Transport clients or arrange transportation to housing, legal, and medical appointments as needed.
• Participate in case conferences and care coordination as indicated.
• Provide resource information to support clients after discharge.
• Provide ongoing life-skills training, including problem-solving, coping, and skill development to promote independence and quality of life.
• Connect participants with medical, mental health, and other supportive services as needed.
• Maintain broad knowledge of community services and provide appropriate referrals to clients.
• Conduct weekly home visits to support clients’ goals and ensure compliance with lease and program rules.
• Ensure access to and continued eligibility for appropriate entitlements for which participants may qualify.
• Participate in on-site and off-site trainings and meetings as needed.
• Work as part of a team to ensure service delivery to all members of the Supportive Housing Program.
• Perform other duties as assigned.

Benefits

• Paid vacation, sick, personal, and holiday days off.
• Medical coverage; the employer pays 100%–90% for the employee (as stated in the posting).
• Dental coverage; the employer pays 72%–75% for the employee (as stated in the posting).
• Vision coverage; the employer pays 51% for the employee.
• Life insurance: employer-paid $50,000 policy for the employee, age-based.
• MyStrength coverage paid 100% by the employer for the employee and family.
• 403(b) retirement plan with immediate participation eligibility and employer matching of the first 3% after 12 months of employment.

What This Job Offers

• Job Type: Full-time