Case Manager, Housing ($1000 HIRING INCENTIVE)

RS EDEN•Minneapolis, MN

8h•$21 - $24

About The Position

The Housing Case Manager provides ongoing support to clients in a permanent supportive housing environment. The role involves engaging clients at housing sites and in the community, orienting them to supportive housing expectations, developing Individual Support Plans, and connecting them with community resources. The program seeks to improve safety, holistic wellness, recovery, skills and income, and housing stability. The Case Manager helps clients build life skills through teaching, linking, and coaching, and supports them in resolving conflicts and crises using positive, strengths-based interactions. The position also contributes to a harmonious and safe housing community. Success requires creativity, flexibility, effective time management, organization, and the ability to balance clients’ long-term goals with practical daily steps. The Case Manager assesses and advocates for individual needs while supporting community expectations, including timely rent payment, apartment care, and neighborliness. They assess and de-escalate conflict to support individual and community safety, and exercise discretion and judgment autonomously. The role requires a flexible schedule to meet the needs of a 24-hour program, including at least one evening per week.

Requirements

Current and valid driver's license with a clean driving record.
Associate’s degree and at least 2 years of experience and/or lived experience in human services, or a bachelor’s degree in human services or a related field.
Ability to work a flexible schedule that meets the needs of a 24-hour program, including at least one evening per week.

Nice To Haves

At least 1 year of professional experience in human services.
Intermediate computer skills, including a moderate understanding of operating systems, word processing, spreadsheets, and databases.
Ability to relate to people from diverse backgrounds who face multiple individual and systemic barriers to success.
Excellent verbal and written communication skills.
Ability to work alone with very little supervision.

Responsibilities

Provide person-centered case management, client skills groups, and community supports.
Develop and maintain working knowledge of available community resources.
Model productive behavior and conduct service interactions professionally while maintaining appropriate boundaries.
Maintain electronic health records in accordance with expectations for timely and thorough billing for services rendered.
Safeguard personally identifiable health information in accordance with job duties, the agency HIPAA notification statement, and applicable standards.
Maintain a flexible schedule to meet caseload needs, including working a minimum of one evening per week.
Orient clients to supportive housing expectations and develop ongoing Individual Support Plans.
Link clients to needed community resources and teach, link, and coach them in developing skills across life domains.
Help clients problem-solve conflicts and emerging crises that may destabilize progress toward their goals.
Promote a harmonious and safe housing community and assess and de-escalate conflict.