Waiver Case Manager Supervisor Hiring Incentive Included

Keystone Community Services•St Paul, MN

2d•Hybrid

About The Position

A Waiver Case Manager Supervisor provides leadership, support, and supervision of Waiver Case Management staff members who provide case management services for individuals on Home and Community Based Waiver Service Programs in both Ramsey County and Hennepin County including: Alternative Care (AC) and Elderly Waivers (EW). This position assists with employee hiring and training, intern management, planning and development of new and existing program services, reporting and contract compliance. This position will maintain a small caseload and is responsible for the delivery of client services within Keystone standards.

Requirements

A bachelor's degree in Social Work or related field
2 years of Case Management experience including working knowledge of case management methods/values/principals of social work practice
Understanding of processional boundaries, community resources, supervisory principles and interventions, program planning and development with familiarity with Federal and State Home and Community based service rules, regulations, and policies and cultural competency
Knowledge of case management issues for those experiencing serious mental illness or developmental disability including an understanding of mental health and social service rules, regulations, and policies
Experience with billable time/units
A valid Minnesota Driver's License and insurance as travel within Ramsey County and surrounding areas for home visits is required

Nice To Haves

Social Work Licensure with the Minnesota Board of Social Work, with ability to provide licensure supervision.
An advanced degree in Social Work or related field.
Previous experience in Home and Community Based Services/Waiver programs.
Prior Supervisory and training experience including strong leadership and coaching skills.

Responsibilities

Supervise and manage a team of Disability Services case managers
Monitor staff performance and productivity and provide feedback, coaching, and discipline when needed
Screen, interview, and hire case managers as needed
Provide regular case consultations
Serve as a resource for case managers including problem solving techniques and ideas, available community resources, case management strategies and guiding participants through challenges
Teach best practices and optimum customer service techniques
Conduct file reviews per program procedure and maintain caseload review spreadsheets
Provide leadership and direction to disability waiver case management team on policy and procedures required to support County, State and Federal, and Keystone Compliance.
Work with Program Director and Team Lead to train and orient new staff
Provide training for new staff and ongoing training for current staff as updates occur from Ramsey County and DHS.
Organize and lead regular team meetings
Provide regular feedback and annual performance reviews for staff
Authorize time off and timesheets for staff.
Review and assign new referrals from Ramsey County to case managers.
Maintain and update training materials
Keep up to date on changes in programs, policies, and compliance requirements as they change through DHS and Ramsey County
Evaluate program requirements and work with Program Director and Team Lead to develop or maintain processes and procedures to maintain a high level of program quality and service
Coordinate closely with supervisors at Ramsey County and complete and submit required reports as necessary
Review and approve requests for individual client budget amendments
Prepare and maintain reports
Work collaboratively with internal and external partners
Provide backup for staff and Program director as needed
Provide person-centered case management services that assist individuals who receive Home and Community Based Waiver Services in locating and gaining access to needed waiver and other state plan services while meeting the person’s goals related to medical, social, housing, employment and various other goal areas.
With the individual’s involvement, develop and implement a person-centered Coordinated Services and Support Plan (CSSP) that is based on the MnChoices assessment results and within the county approved allocation for the person.
Evaluate, facilitate and monitor services and individual progress in relationship to established goals and objectives.
Work with the participant to adjust service plans as necessary.
Plan and arrange for services via Service Agreement and inform Ramsey County Clerk of the proposed services to be authorized including: service type, provider, cost, frequency and total number of units needed for authorization.
Act as a liaison with community and referral services.
Maintain necessary records for continuity of service and reports to funding agencies.
Maintain accurate case notes.
Document all actions related to case management coordination for the individual. This includes all face-to-face and indirect interactions or written correspondence with the client, client’s support system, service providers, and county staff. Documentation should reflect that active and consistent activity is taking place in an effort to support the person’s plan.
Complete all required paperwork, reports, and charting simultaneously and in an organized manner.
Participate in team meetings, agency all staff meetings, health plan meetings and trainings
Perform other duties or projects as assigned
Obtain necessary CEU's to maintain professional licensure status if applicable

Benefits

Medical
Dental
Vision
Flexible Savings Accounts
Health Savings Accounts
Sick and Vacation Leave
12 Paid Holidays
Employer paid Life Insurance
Long Term Disability
Employer contributions to Health Savings Accounts
403B matching
A Hiring Bonus of $1000.00 will be awarded to the candidate selected after 30 ($250.00) and 90 days ($750.00) of employment.