Housing Case Manager

CATHOLIC CHARITIES OF CHEMUNG/SCHUYLER•City of Elmira, NY

17h•Hybrid

About The Position

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Chemung and Schuyler Counties has offices in Elmira and Watkins Glen and is rooted in a deeply held belief in the dignity of all people. We work to reduce poverty, promote wellness and self-sufficiency, and advocate for social justice. We proudly serve and employ people from all backgrounds and experiences. If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Requirements

Associates Degree in human services field or related field preferred
Two years’ experience in Human Services or related field preferred.
A combination of education and experience may be substituted at the discretion of the Executive Director.
Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle.
Stand, sit, walk, bend, stoop, kneel, and reach.
Climb up or down stairs.
Able to reach above or below shoulders.
Occasionally lift or move objects weighing up to 10 lbs.
Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
Be able to read, write, and interpret written documents.
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
Successful completion of a background check.

Responsibilities

Coordination of care for resident services, including education, support, and accountability.
Provide direct services to residents, prepare assessments, develop and implement individual service plans, and assist residents in achieving goals.
Facilitate groups and activities, teach and/or assist residents in developing ADA skills, communication and self-advocacy skills.
Facilitate resident involvement and community activities, make referrals to community-based services, and assist in accessing and maintaining entitlements/benefits.
Advocate for needed services and assist residents in meeting the obligations of tenancy.
Meet regularly with the Senior Housing Supervisor (SHS) for a review of file documentation.
Responsible for file documentation in accordance with funding regulations, agency policy, procedure, or business practice.
Participate in agency orientation of program operations, policy, procedure, goals and objectives.
Facilitate the integration of the residents into the community, using community-based services whenever possible.
Maintain accurate case file records and reports based on the requirements of each funding source/program.
Responsible for the documentation, development, and/or implementation of assessments, service plan goals, service plan reviews, utilization reviews, hospitalizations, discharge planning, progress notes, and income in accordance with each residential housing program, insuring that the completion of these documents is in accordance with agency policy, procedure, or business practice.
Submit resident files to the SHS within 28-days of an admission for a complete file audit and review, ensuring compliance with program regulations, policy, procedure, or business practice.
Responsible for the renewal of file documents with expiration dates that include; Release of Information (ROI) and/or Consents to Release Information, Physician Authorization’s, Housing Quality Inspection packets, Tenant Calculation Worksheets, Income Verification.
Ensure that licensed apartments are maintained at standards established for apartment recertification; reporting the need for household furniture/supply replacement or property maintenance in accordance with agency policy, procedure, or business practice.
Ensure resident fees related to rent and phone bills are paid in a timely manner and in accordance with agency policy, procedure, or business practice.
Assist, as needed, residents in complying with treatment/service providers, ensuring that there is no lapse in service/funding.
Serve as an advocate/mediator for residents experiencing difficulties with landlord/tenant disputes or provider, employment, funding related issues.
Act as a resource and assist residents transitioning from the program to a more/less restrictive level of care, ensuring a continuity of care with providers and funding streams.
Serve as a resource to ensure that the resident has access to services and to ensure that the rights and confidentiality of the resident are not overlooked or denied.
Conduct routine housing inspections to see how residents are doing and to identify those who need help.
Attend staff meetings, treatment team / provider meetings, and staff development/training seminars in accordance with agency policy, procedure, or business practice.
Conduct housing-related screening, client intake and assessments to assess the need for services/supports and to ensure that all documentation is complete.
Ensure that all program criteria and eligibility are met in accordance with established regulations/guidelines/procedures.
Assess, advocate, and provide linkages to community-based services to individuals.
Process Catholic Charities residential housing admissions in accordance with established procedures.
Develop relationships with area landlords in order to facilitate recipient placement.
Assist recipient with the housing search process, including (as needed), helping recipients identify suitable housing options, accompanying recipients to view units, advocating for recipients with landlords, and assisting recipients with paperwork.
Completes other duties as assigned.