Case Manager, Housing ($1000 HIRING INCENTIVE)

rseden•Minneapolis, MN

12h

About The Position

The Housing Case Manager provides ongoing support to clients in a permanent supportive housing environment. The role involves engaging clients at the housing site and in the community, orienting them to supportive housing expectations, developing Individual Support Plans, and linking them with community resources. The program aims to improve safety, holistic wellness, recovery, skills and income, and housing stability. The Housing Case Manager helps clients build skills across life domains through teaching, linking, and coaching. They support clients in problem-solving conflicts and emerging crises that could disrupt progress toward individual goals, using positive, strengths-based interactions. The role also contributes to a harmonious and safe housing community by balancing individual client needs with community expectations, including rent payment, apartment care, and neighborliness. The Case Manager assesses and deescalates conflict in ways that promote safety for clients and the community. Success in the role requires creativity, flexibility, effective time management, organization, and the ability to use professional judgment autonomously. The Case Manager must engage clients through both planned and drop-in interactions and maintain a flexible schedule to meet the needs of a 24-hour program, including working at least one evening per week. The position pays $21–$24 per hour and offers a $1,000 hiring incentive.

Requirements

Current and valid driver's license with a clean driving record.
Associate’s degree and at least 2 years of experience and/or lived experience in human services, or a bachelor’s degree in human services or a related field.
Flexible schedule, including the ability to work at least one evening per week.
Ability to exercise discretion and judgment autonomously.
Effective time management and organizational practices.
Ability to engage clients in planned and drop-in interactions.

Nice To Haves

At least 1 year of professional experience in human services.
Intermediate computer skills, including a moderate understanding of operating systems, word processing, spreadsheets, and databases.
Ability to relate to people from diverse backgrounds who face multiple individual and systemic barriers to success.
Excellent verbal and written communication skills.
Capability to work alone with very little supervision.

Responsibilities

Provide person-centered case management, client skills groups, and community supports.
Develop and maintain working knowledge of available community resources.
Model productive behavior and maintain professionalism and appropriate boundaries in service interactions.
Maintain electronic health records in accordance with expectations for timely and thorough billing for services rendered.
Safeguard personally identifiable health information in accordance with assigned duties and agency HIPAA standards.
Work a flexible schedule to meet caseload needs, including a minimum of one evening per week.
Engage clients at housing sites and in the community; orient clients to supportive housing expectations and develop Individual Support Plans.
Link clients to community resources and support their development of life skills through teaching, linking, and coaching.
Help clients problem-solve conflicts and emerging crises and assess and deescalate conflict to support individual and community safety.
Support a safe and harmonious housing community while addressing client needs and community expectations.