Housing Case Manager

Native American Connections•Phoenix, AZ

27d•$21 - $25

About The Position

The Housing Case Manager provides stability and case management services to residents experiencing chronic homelessness at Native American Connections properties. The role includes orienting new residents to community and program rules, connecting them with available programs and services, and enforcing property rules in accordance with state and federal laws. The case manager collaborates with other case managers, property managers, and on-site service providers to support residents and their progress.

Requirements

Two years of experience working with the chronically homeless population.
Two years of experience in service delivery, or a combination of related education, professional training, or work experience demonstrating the ability to perform the duties.
Knowledge of Native American economic, educational, and social issues and referral services.
Ability to work well with others in a team approach.
Excellent written and oral communication skills.
Valid Arizona driver’s license, reliable transportation, and a clean driving record.
MS Office skills.
Ability to sit, stand, and walk with or without accommodations.

Nice To Haves

Bachelor’s degree preferred.
Experience working with the Native American population preferred.

Responsibilities

Collaborate and communicate with case managers, property managers, and on-site service providers.
Participate in resident move-ins and orient residents to available programs.
Engage residents in programs and community events through outreach and encouragement.
Complete an initial case plan within five days of move-in, complete intake forms, assess need for workforce case management services, and update case management plans and files monthly.
Deliver or facilitate life-skills curriculum for individuals and groups, and connect residents to life-skills and employment resources.
Maintain working relationships with Native American Connections outpatient services and make behavioral health counseling referrals as appropriate.
Refer residents for emergency stabilization and financial education; coordinate food box requests and pickup; manage the bus pass program; refer residents to DES and assist with follow-up on food stamp and AHCCCS applications as needed.
Work individually with residents to remove barriers to employability and enroll or terminate participants according to agency program requirements.
Maintain timely, accurate documentation of attendance, services, progress, rental history, and income recertification; use HMIS for case management documentation.
Conduct monthly community meetings and address health, safety, and resident conduct concerns through individual education as needed.
Perform other duties as assigned.