Housing Case Manager I (Bilingual English Spanish)

Mission Neighborhood Centers•San Francisco, CA

4d•Onsite

About The Position

Under the supervision of the HHPS Associate Director, Program Manager, or Quality & Training Manager, the Housing Case Manager I is responsible for serving households who are at the highest risk of becoming homeless or who are experiencing homelessness. This role is also responsible for ensuring households who received Housing Focused Case Management will have a successful connection to one or more community resources like legal services, mediation, public benefits and/or behavioral health services from program enrollment to program exit. The position will also provide administrative, financial, and record-keeping functions.

Requirements

Bachelor’s Degree in Education, Human Services, Social Work, Psychology or related field or equivalent work experience.
6 months experience working with clients from a low-income or impacted background, including but not limited to clients suffering from homelessness, domestic violence, and covid recovery.
SF ERAP experience is a plus.
Ability to provide services to diverse population.
Ability to work independently.
40 hours a week Monday through Friday.
Must be available periodically on evenings and weekends.
Current Active Driver License (Preferred)
Background Check Clearance
Bilingual English and Spanish, preferred.
Independent thinker, possess excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
Able to multi-task, prioritize task, meet deadlines, able to do presentations and to maintain confident information.
Strong analytical skills and demonstrated attention to detail.
Strong written and verbal communication skills.
Must be a well-organized professional who thrives in a team oriented environment.
Ability to remain tactful under pressure and present a professional demeanor and communication style with co- workers in a multicultural setting.
Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.
Ability to maintain the highest level of confidentiality when dealing with client information.

Nice To Haves

SF ERAP experience is a plus
Current Active Driver License (Preferred)
Bilingual English and Spanish, preferred.

Responsibilities

Conduct an initial problem-solving conversation with each household seeking services.
Identify creative solutions to prevent or quickly resolve homelessness.
Develop and implement Housing Stability Plans in collaboration with the household.
Refer and connect households in need of mediation or legal services and advocacy to relevant services, as appropriate.
Provide Housing Focused Case Management to all households seeking services and make connections (resources and referrals) with other programs and organizations.
Provide translation and interpreter services as needed.
Complete a Housing Stability plan, including basic household budget, for all households receiving Housing Focused Case Management services.
Ensure households remain stably housed from program enrollment to program exit.
Ensure households who received Housing Focused Case Management will increase their monthly income from program enrollment to program exit.
Provide budgeting and money management assistance and/or connection to related services that support housing stabilization.
Facilitate appropriate external referrals and serve as liaison to assure connections with support services that are consistent with client needs.
Input data into required systems for reporting and prepare monthly, quarterly and annual narrative program reports.
Maintain all confidential eligibility documentation in appropriate systems as well as in hard copy.
Provide outreach, engagement and follow-up with individuals referred to in the program to assure continuity of housing services.
Conduct case monitoring to ensure participants remain stably housed, increase their monthly income, and are successfully connected with one or more community resources, from program enrollment to program exit.
Provide means for the served population to provide input, using a written annual survey to gather feedback and assess the effectiveness of services and systems within the program.
Provide monthly, quarterly and annual reports summarizing the contract activities, accomplishments and challenges encountered.
Organize and provide relevant workshops.
Enter required metrics in databases.
Provide exceptional customer service.
Always represent the Company in a professional manner.
Maintain personal safety, use personal protection equipment (PPE) and follow Company policies.
Report all and any safety issues, accidents or injuries to your manager as a matter of priority.
Promotes the health and safety of participants and follows safety and emergency procedures.
Ability to interact positively with team members.
Ability to facilitate positive change.
Partner with supervisor when necessary to address department issues or concerns.