Case Manager (Human Services Case Manager) Bilingual Preferred (Spanish & English)

State of Oregon•Beaverton, OR

2d•$5,193 - $6,904•Hybrid

About The Position

The Oregon Department of Human Services is seeking a Case Manager to assess Oregonians applying for or receiving long-term care services. The role involves developing, coordinating, and arranging services to support older adults and people with disabilities in maintaining continuity of care. Case Managers provide choice counseling, help establish and implement case management plans, coordinate in-home, community-based, and nursing home care, review long-term care service eligibility, monitor social service plans, and identify and mitigate safety risks. The position emphasizes culturally competent and trauma-informed service delivery, ensuring accessibility for all Oregonians. Collaboration with the eligibility team and utilization of the ONE System are key components of the role. Responsibilities include interviewing individuals to determine eligibility for healthcare, social services, and protective services, developing individualized case plans, and processing applications and inquiries according to policy timeframes. The role also involves working with Adult Protective Services, AFH Licensors, and other agencies to ensure safety and protection, and adhering to mandatory reporting guidelines.

Requirements

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR An equivalent combination of experience, education, and training.
Experience coordinating services and support for individuals by assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes as a case manager.
Experience interpreting and applying laws, regulations, policies, or procedures to make consistent, accurate, and well-supported decisions.
Experience preparing clear, accurate, and timely documentation that supports decisions, communicates actions taken, and complies with organizational or legal requirements.
Experience conducting interviews or information-gathering conversations to assess needs, evaluate available information, and determine appropriate next steps using sound judgment as a case manager.
A COVER LETTER IS REQUIRED. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Must possess a valid driver's license and acceptable driving record to use state vehicles.
Good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve.
Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Nice To Haves

Fluent in Spanish & English (Bilingual Preferred)

Responsibilities

Provide case management by coordinating the provision of long-term care services to Oregonians according to rules, regulations, and the individual case plans.
Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs via in person, phone, or electronic contact.
Assure that service delivery is provided in a culturally competent and trauma-informed way; assure that printed materials are available in different languages/formats; bilingual services available and facilities are accessible for all Oregonians.
Work in collaboration with the eligibility team and utilize the ONE System to review and update Long Term Care Services, along with reviewing and providing information to Oregonians.
Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs, including collateral interviews in person and on the phone.
Develop detailed, individualized, and person-centered case planning for Oregonians.
Conduct interviews in person/on-site using the Case Assessment and Planning System (CA/PS) assessment tool on a state-issued laptop.
Process applications, inquiries, and data according to policy timeframes, ensure appropriate documentation and forms are completed and sent, and communicate eligibility decisions to ensure delivery of benefits and services.
Work collaboratively with Adult Protective Services, AFH Licensors, and other agencies to ensure the safety and protection of Oregonians.
Ensure mandatory reporting guidelines are followed.