Housing Billing Specialist

MorseLife Health Systems•West Palm Beach, FL

About The Position

The Housing Billing Specialist oversees billing and receivables for MorseLife housing units, ensuring systems and procedures are effectively implemented to manage billing and payment collections. The role emphasizes excellent customer service and supports smooth, efficient operations by maintaining relationships with residents and, when applicable, their family members or powers of attorney. The specialist manages housing billing, payment posting, receivables, and collection of funds according to resident contracts. The position also maintains daily census information in the Accounts Receivable software to generate accurate monthly billings, prepares and mails resident invoices, generates and faxes long-term care invoices for assisted living residents when appropriate, and responds to billing inquiries by phone and written correspondence. Conversations are documented in the billing software. Other duties may be assigned. No certificates, licenses, or registrations are required. Employment offers are contingent on completing a 10-panel pre-employment drug screening, a Level 2 background screening in accordance with Florida AHCA requirements, a post-offer physical examination, a QuantiFERON-TB Gold blood test or other approved tuberculosis screening as applicable, employment eligibility verification (Form I-9), and any additional applicable pre-employment requirements.

Requirements

Able to perform each primary function satisfactorily.
No certificates, licenses, or registrations are required.
Complete the required pre-employment screening, examination, tuberculosis screening, employment eligibility verification, and other applicable pre-employment requirements.

Responsibilities

Build relationships with residents and, when applicable, their family members or powers of attorney while providing excellent customer service.
Manage customer complaint log resolutions and ensure outcomes are satisfactory to customers.
Handle housing billing, payment posting, and receivables, including timely collection of funds based on resident contracts.
Input and maintain the daily census in the Accounts Receivable software to generate accurate monthly resident billings.
Generate and mail monthly resident billing invoices.
Generate and fax long-term care invoices when appropriate for assisted living residents.
Respond to billing inquiries by phone and written correspondence as needed, and document conversations in the billing software.
Perform other duties as assigned.