Housing Billing Specialist

MorseLife Health Systems•West Palm Beach, FL

23h

About The Position

The Housing Billing Specialist oversees billing and receivables for MorseLife housing units. The role ensures that systems and procedures are implemented effectively to manage billing and payment collection, with a strong emphasis on excellent customer service. The specialist builds relationships with residents and, when applicable, their family members or powers of attorney; manages complaint resolution; handles housing billing, payment posting, and receivables; maintains daily census data in accounts receivable software; generates and mails monthly resident invoices; and responds to billing inquiries by phone and in writing. No certificates, licenses, or registrations are required.

Requirements

Ability to perform each primary function satisfactorily.
No certificates, licenses, or registrations are required.

Responsibilities

Build relationships with residents and, when applicable, their family members or powers of attorney, while maintaining excellent customer service.
Manage customer complaint logs and ensure resolutions produce satisfactory outcomes.
Handle housing billing, payment posting, and receivables, including timely collection of funds according to residents’ contracts.
Input and maintain the daily census in the accounts receivable software to generate accurate monthly resident billings.
Generate and mail monthly resident billing invoices.
Generate and fax long-term care invoices as appropriate for assisted living residents.
Respond to billing inquiries by phone and written correspondence when necessary, and document conversations in the billing software.
Perform other duties as assigned.