Housing and Hotline Case Manager

HELP USA • New York, NY

20d • Onsite

About The Position

Responsible for the delivery of case management services to survivors of gender-based violence. The Housing/Hotline Case Manager is also responsible for operating ROADS hotline, assisting with housing applications, engaging in community outreaches, screening for needs, and connecting survivors to the most supportive services.

Requirements

• Bachelors required.
• Experience in working with survivors of gender-based violence
• Computer-literate, specifically with Microsoft applications, required.
• Valid NYS driver’s license required.

Nice To Haves

• Knowledge of AWADS a plus.

Responsibilities

• Operate the ROADS hotline.
• Support families, including children over age 6, by providing case management that enables them to become more economically self-reliant, maintain permanent housing, build job skills, and access community resources independently.
• Document all services delivered with and on behalf of the clients in AWARDS.
• Support survivors through a trauma-focused lens to assess for appropriateness of ROADS services, develop a survivor consented service plan, facilitate linkages to social service programs; and explore options for safety, legal, financial, employment, housing, medical care, etc.
• Support survivors assessing their own resources and support systems.
• Operate ROADS hotline Monday-Friday (9am-5pm or 10am-6pm).
• Ensure all data collected in AWARDS is accurate and entered in a timely manner.
• Serve as a liaison and advocate with housing, legal, medical, and or financial agencies.
• Develops linkages with community programs to support the identified needs of survivors, including, but not limited to, education/training, employment, mental health, substance use, medical, rental assistance, financial issues, etc.
• Engage in community outreaches.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level