Housewares - Manager

Bristol Farms•Westchester, CA

About The Position

The Housewares Manager is responsible for the overall operation of the Housewares Department, including planning, directing, managing, achieving targeted profits, and developing staff. The role requires strong communication, listening, and leadership skills, as well as motivation, flexibility, patience, decisiveness, perceptiveness, and a strong sense of urgency. The manager leads by example, fosters positive morale and effective working relationships with staff and other department managers, and supports cross-merchandising. The manager performs all duties of a Housewares Clerk and ensures merchandise knowledge, customer service, merchandising, inventory control, and department standards are maintained. The position supervises and develops Housewares employees, including assigning and directing work, training, evaluating performance, recognizing and disciplining employees, and addressing complaints and problems. The manager is responsible for fair scheduling, labor control under the Store Director’s supervision, department budgets and sales promotions under the Manager of Merchandising’s supervision, marketing programs, and communication with store leadership. The manager serves customers, handles complaints, and is expected to provide service that exceeds customer expectations while following company policies and safety procedures. The job requires a high school diploma or GED, or six months to one year of related experience and/or training, or an equivalent combination. The employee must be able to read and interpret instructions and procedures, write routine reports and correspondence, communicate effectively in English, perform basic arithmetic, interpret instructions in varied formats, and analyze situations and resolve conflicts. The work environment usually has a moderate noise level. Availability includes days, evenings, weekends, holidays, and occasional overnight work.

Requirements

High school diploma or GED, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak, read, and understand English.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customer or employee groups.
Ability to calculate discounts, interest, and percentages and to add, subtract, divide, and multiply whole numbers, common fractions, and decimals.
Ability to interpret written, oral, diagram, or schedule-form instructions; analyze situations; implement solutions; and resolve conflicts constructively.
Ability to meet availability requirements that include days, evenings, weekends, holidays, and occasional overnight work.
Ability to stand for long periods, walk, use hands frequently, talk or hear, taste or smell, and frequently reach with hands and arms.
Ability to occasionally climb or balance and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.
Visual abilities including close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Strong communication, listening, and leadership skills; self-motivation, observance, perceptiveness, decisiveness, flexibility, patience, supportiveness, and a strong sense of urgency.

Responsibilities

Take full responsibility for Housewares Department operations, planning, direction, management, and targeted profits.
Perform all required duties of a Housewares Clerk and model correct behavior and adherence to company policies and procedures.
Develop staff, build positive morale, and maintain effective working relationships with employees and other department managers.
Maintain knowledge of department merchandise and educate customers and staff about product functions and use.
Order, receive, price, and merchandise products; verify merchandise against purchase orders; document damaged, shorted, or discrepant items; and process purchase orders by required deadlines.
Create and refresh merchandise displays, including bold displays, and clean merchandise and department fixtures.
Operate the cash register, accurately record transactions and payments, and balance the register.
Maintain inventory control, prepare for inventory, monitor inventory results, and reduce shrink and waste through proper ordering and controls.
Take special orders for gift baskets and other Housewares items; assemble custom gift baskets, make bows by hand, obtain and transfer merchandise, complete paperwork, and price baskets according to company guidelines.
Write employee schedules fairly and objectively to meet business needs and control labor, including overtime, under the Store Director’s supervision.
Supervise employees in sales, displays, gift basket assembly, receiving, price integrity, and inventory; ensure compliance with security, sales, and record-keeping procedures.
Adhere to the department budget and coordinate sales promotions under the Manager of Merchandising’s supervision; implement and maintain marketing programs.
Train Housewares employees on suggestive selling, merchandising, and customer service on an ongoing basis.
Communicate department-related issues to the Store Director and Manager of Merchandising and use management-provided tools to support department success.
Follow safety work standards, report hazards, conduct accident investigations, and complete required paperwork in accordance with Cal OSHA SAB-198.
Provide friendly, flexible customer service, build customer relationships and repeat business, and handle complaints to achieve customer satisfaction.
Follow and enforce employee handbook policies and maintain company standards for design, presentation, customer service, quality, cleanliness, and leadership.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including training, work planning and direction, performance appraisal, employee recognition and discipline, and complaint resolution.