Housewares - Manager

Good Food Holdings Companies•Los Angeles, CA

9d•$22 - $25

About The Position

The Housewares Manager takes full responsibility for the operation of the Housewares Department, including operations, planning, directing, management, targeted profits, inventory, merchandising, customer service, and staff development. The role cultivates positive morale and productive working relationships with department staff and other managers, and leads by example in following company policies and procedures. The manager also performs all duties of a Housewares Clerk. Responsibilities include ordering and receiving merchandise; processing purchase orders; pricing and displaying products; maintaining inventory and controlling shrink and waste; operating and balancing a cash register; preparing schedules and managing labor under the Store Director's supervision; coordinating sales promotions and marketing programs; and training and supervising Housewares employees. The manager also handles special orders and custom gift baskets, responds to customer complaints, supports safety procedures, and communicates department matters to the Store Director and Manager of Merchandising. The position requires availability for days, evenings, weekends, holidays, and occasional overnight work. The work environment is usually moderately noisy. Physical duties include standing for long periods, walking, frequent handling and reaching, occasional climbing or crouching, and frequently lifting or moving up to 25 pounds and occasionally up to 75 pounds.

Requirements

High school diploma or GED; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively to groups of customers or employees.
Ability to speak, read, and understand English.
Ability to calculate discounts, interest, percentages, and perform arithmetic using whole numbers, fractions, and decimals.
Ability to interpret written, oral, diagram, or schedule-based instructions; analyze situations; resolve conflicts; and develop and implement solutions.
Strong communication, listening, and leadership skills; self-motivation; observational and perceptive ability; decisiveness; flexibility; patience; supportiveness; and a strong sense of urgency.
Positive, customer-focused attitude; respect for others; flexibility; and ability to work effectively with customers and employees.
Availability for days, evenings, weekends, holidays, and occasional overnight work.
Ability to stand for long periods, walk, frequently handle objects, tools, or controls, talk or hear, taste or smell, and frequently reach with hands and arms.
Ability to occasionally climb or balance and stoop, kneel, crouch, or crawl.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 75 pounds.

Responsibilities

Take full responsibility for Housewares Department operations, planning, direction, management, and targeted profits.
Develop staff, build positive morale, and maintain productive working relationships with employees and other department managers.
Lead by example and follow company policies and procedures.
Perform all duties of a Housewares Clerk.
Know Housewares merchandise and educate customers and staff about merchandise functions and use.
Order, receive, price, and merchandise products, and process purchase orders by required deadlines.
Verify merchandise against purchase orders and document damaged, shorted, or incorrectly priced items.
Create and refresh displays, clean merchandise and display areas, and arrange products to promote sales.
Assist customers with merchandise and operate and balance the cash register accurately.
Maintain inventory controls, prepare for inventory, and manage theft, shrinkage, and waste through proper ordering and inventory practices.
Take special orders and create gift baskets to customer specifications, including making bows, obtaining items, transferring merchandise, completing paperwork, and pricing baskets according to guidelines.
Write schedules fairly and objectively to meet business needs and control labor results, including overtime, under the Store Director's supervision.
Supervise Housewares employees in sales, displays, gift basket assembly, receiving, price integrity, and inventory.
Ensure employees follow security, sales, and record-keeping procedures.
Adhere to the department budget under the Manager of Merchandising's supervision and coordinate sales promotions.
Implement and maintain marketing programs.
Train employees on suggestive selling, merchandising, and customer service on an ongoing basis.
Use management-provided tools to support department success and communicate department issues to the Store Director and Manager of Merchandising.
Follow safety standards, report hazards, conduct accident investigations, and complete required paperwork.
Provide friendly service, build customer relationships, support repeat business, and resolve complaints to ensure customer satisfaction.
Meet and exceed company standards for design, presentation, customer service, quality, cleanliness, and leadership.
Train employees, plan and assign work, direct and appraise performance, reward and discipline employees, address complaints, and resolve problems.