Houseperson

MCR Hotels•Lake Mary, FL

5d•Onsite

About The Position

The Houseperson supports hotel cleanliness, guest service, and housekeeping operations at the Hampton Inn & Suites Lake Mary at Colonial TownPark. The role includes handling guest luggage and packages, maintaining guest hallways, stairwells, service areas, ice rooms, exterior receptacles, parking areas, pool areas, and common grounds, and transporting trash and soiled linen to the laundry room. The Houseperson also monitors public-space furniture, replenishes guestroom amenities and supplies, maintains guest-floor linen closets, and stocks housekeeping carts. All team members are expected to contribute to guest satisfaction, maintain clean and organized work areas, follow operational checklists and procedures, communicate professionally, and work collaboratively. The Houseperson should welcome guests with a friendly, hospitable manner while carrying out cleaning and other duties. Additional job-related duties may be assigned. The work involves frequent physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. The schedule may vary and include evenings, nights, weekends, and holidays, depending on hotel needs.

Requirements

Must be 18 years of age or older.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel demands.
Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated times and provide sufficient notice when calling out, as directed by a supervisor.
Must be able to meet the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Store and retrieve guest luggage or packages in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior garbage receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
Keep front- and back-of-house areas clean and organized.
Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
Monitor the placement and condition of public-space furniture and report issues to management.
Maintain stock in guest-floor linen closets and replenish guest amenities and supplies in assigned guestrooms.
Stock and maintain the housekeeping cart.
Greet guests in a friendly manner while cleaning and support guest satisfaction.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Follow hotel guidelines and procedures, maintain a clean approved uniform and grooming standards, and communicate professionally with team members and guests.