Houseperson
About The Position
The Houseperson supports the housekeeping team in maintaining clean and orderly guest rooms and public areas at Bilmar Beach Resort. Duties include removing linen and trash from rooms in assigned sections, restocking room attendant carts, and cleaning guest rooms, corridors, guest areas, service areas, and linen closets. The role also involves keeping linen closets, carts, and cleaning supplies efficiently and professionally stocked; ensuring rollaway beds and cribs are clean and sanitized; and assisting with room cleaning or laundry when needed. The Houseperson provides exceptional guest service and helps maintain high standards of customer service and quality. They report maintenance or safety deficiencies promptly, follow job safety requirements and company policies, respond to guest and coworker requests within 10 minutes, and communicate professionally in person and over the radio. They are expected to prioritize customer needs, maintain a positive attitude, acknowledge guests and coworkers within 15 feet and speak to them within 5 feet, and exemplify the Dolphin Hotel Management Standards of Excellence.
Requirements
- High school graduate or equivalent.
- Excellent verbal, comprehension, and listening ability.
- Guest and coworker relations skills.
- Ability to multitask and set priorities.
- Ability to sit, stand, bend, walk, use ladders, and push carts.
- Ability to use hands to finger or feel objects, tools, or controls; lift boxes, bags, and supplies; and lift up to 50 pounds.
- Ability to talk, hear, and see dirt, hair, and other debris.
- Ability to work outdoors in varied conditions, including cold, heat, and rain.
Nice To Haves
- One year of hotel housekeeping experience or experience in a similar industry is preferred.
Responsibilities
- Remove linen and trash from rooms in assigned sections.
- Restock room attendant carts throughout the shift.
- Clean guest rooms, corridors, guest areas, service areas, and linen closets.
- Keep linen closets, room attendant carts, and cleaning supplies stocked efficiently and professionally.
- Ensure rollaway beds and cribs are clean and sanitized.
- Assist with cleaning rooms or laundry when needed.
- Report maintenance or safety deficiencies in a timely manner.
- Comply with job safety requirements and company policies.
- Respond to guest and coworker requests within 10 minutes of the call.
- Communicate effectively and professionally in person and over the radio.
- Put customer needs first while maintaining a positive attitude.
- Acknowledge guests and coworkers within 15 feet and speak to them within 5 feet.
- Exemplify the Dolphin Hotel Management Standards of Excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
