Houseperson

Maya Hospitality Group • Gastonia, NC

8d • Onsite

About The Position

The Houseperson supports the housekeeping team by keeping hotel common areas, public spaces, and back-of-house areas clean, stocked, and well-maintained. The role includes general cleaning and maintenance, helping prepare guest rooms, handling guest requests, supporting housekeeping staff with supplies and linens, and following safety and security procedures. Prior experience is preferred but not required; training is provided. The position requires physical activity, including extended periods of standing and walking, lifting and carrying up to 50 pounds, and frequent bending, kneeling, and reaching. The employee may work indoors and outdoors and must be willing to work various shifts, including weekends and holidays.

Requirements

• High school diploma or equivalent.
• Ability to interact professionally with guests and team members.
• Strong organizational skills and attention to detail.
• Willingness to work various shifts, including weekends and holidays.
• Ability to work independently and collaboratively with hotel staff.
• Ability to stand, walk, push, pull, and lift for extended periods.
• Ability to lift and carry up to 50 pounds.
• Ability to bend, kneel, and reach frequently.
• Comfort working in indoor and outdoor areas as needed.

Nice To Haves

• Prior experience in a similar role.
• Understanding of cleaning techniques and equipment use.

Responsibilities

• Clean hallways, stairwells, public spaces, lobby areas, restrooms, and fitness centers by vacuuming, sweeping, mopping, and dusting.
• Empty trash receptacles and replace liners.
• Keep storage areas and housekeeping carts clean and organized.
• Stock cleaning supplies and report shortages to the supervisor.
• Assist housekeepers with preparing guest rooms, including making beds and replenishing linens.
• Collect dirty linens and deliver clean linens to the designated laundry area.
• Respond promptly and effectively to guest requests.
• Report maintenance or repair issues in guest rooms to the appropriate department.
• Respond to housekeeping team requests for supplies, linens, and equipment.
• Remove trash, dirty linens, and debris from floors and hallways.
• Help maintain inventory of housekeeping supplies and notify the supervisor of shortages.
• Collaborate with the team to complete tasks efficiently and on time.
• Follow hotel safety and security procedures.
• Report suspicious activities, safety hazards, and emergencies to the appropriate personnel.
• Follow procedures for handling lost and found items.
• Perform other job-related duties assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance.
• 100% employer-paid life insurance.
• Voluntary life and AD&D, short-term disability, accident, and critical illness insurance.
• 401(k) with employer contribution.
• Employee referral program.
• Hotel discounts.
• Paid time off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities.
• Supportive and friendly work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED