Houseperson

MCR • Lake Mary, FL

6d • $15 - $16 • Onsite

About The Position

The Houseperson supports hotel cleanliness, guest service, and housekeeping operations at the Hampton Inn & Suites Lake Mary at Colonial TownPark. The role includes handling guest luggage and packages; cleaning and maintaining hallways, stairwells, service areas, ice rooms, and outdoor spaces; collecting trash and soiled linen; monitoring public-area furniture; and restocking linen closets, guest amenities, guestrooms, and housekeeping carts.

Team members are expected to provide friendly, attentive service, maintain clean and organized work areas, complete operational checklists accurately and on time, communicate professionally, and work collaboratively. They may be asked to assist with cleaning guest rooms and public spaces as business needs require. The position requires a varied schedule that may include evenings, nights, weekends, and holidays, and involves regular physical activity including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen effectively and be able to understand, clarify, and resolve concerns raised by coworkers and guests.
• Must communicate information and ideas clearly and have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
• Must clock in and out for breaks at designated scheduled times and provide sufficient notice when calling out, as directed by a supervisor.
• Must be able to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly and use their names when possible; contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, technology, groups, and events; answer incoming calls using the approved greeting as applicable.
• Keep front- and back-of-house spaces clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear an approved clean uniform and nametag and maintain appropriate grooming.
• Store and retrieve guest luggage and packages in designated storage areas as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from exterior receptacles and remove trash and debris from the parking lot, swimming pool area, and common grounds.
• Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
• Monitor public-space furniture placement and condition and report issues to management.
• Maintain guest-floor linen closet and guest-amenity stock; replenish supplies in assigned guestrooms and stock and maintain the housekeeping cart.
• Communicate clearly, honestly, and professionally and collaborate with coworkers to support guests and hotel operations.
• Follow scheduling, time-clock, break, and call-out procedures.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed