Houseperson

Hotel•South Portland, ME

6d•Onsite

About The Position

Colwen Hotels is seeking a friendly, detail-oriented Houseperson to maintain the cleanliness and appearance of hotel public areas and assist the housekeeping team with stocking and delivering supplies. The role involves handling varied daily tasks to provide excellent customer service and support smooth hotel operations. Colwen Hotels is a hospitality group with 40 hotels across 10 states and offers associates career advancement opportunities.

Requirements

Proven experience as a cleaner or housekeeper preferred.
Perform consistent work to the highest standard.
Remain discreet and respect guest privacy.
Work quickly without compromising quality.
Ability to work with little supervision while maintaining a high level of performance.
Excellent customer-service skills; pleasant and friendly demeanor.
Detail-oriented and thorough.
Willingness to work a rotational seven-day work cycle, including evenings, weekends, and holidays.

Responsibilities

Receive assignments or a shift checklist from the manager on duty and prioritize tasks.
Respond promptly to requests from guests and other departments.
Check and replenish cleaning-cart supplies and transport the cart to assigned work areas.
Clean and maintain the hotel exterior, including sidewalks, awning poles, signage, and the entrance.
Deep-clean assigned hotel areas, including shampooing room and public-area carpets, washing windows, and cleaning light fixtures and guest elevators.
Clean and maintain back-of-house areas, including the employee break room, executive offices, laundry area, and employee restroom.
Dust and polish furniture and remove marks or stains from walls and furnishings.
Remove trash, dirty linens, towels, and room-service items from public areas.
Vacuum carpets and clean floors.
Deliver items to guest rooms at the front desk’s request.
Ensure soiled linens are laundered, including loading washers and dryers and folding sheets and towels as needed.
Clean guest rooms on occasion.
Notify the maintenance department of needed repairs or maintenance.
Clean and set up function and meeting rooms according to function sheets.
Move and arrange furniture and turn mattresses.
Empty trash receptacles and transport trash to the dumpster.
Take found items to the designated lost-and-found area.
Provide support to room attendants.
Perform other duties as assigned.