Houseperson

Hotel Equities Group, LLC•Dearborn, MI

15d•Onsite

About The Position

Hotel Equities is seeking a friendly, service-oriented Houseperson for The Henry, an Autograph Collection hotel in Dearborn, Michigan. The position supports hotel operations and guest service by cleaning designated areas, including guestrooms and public spaces. Duties include sweeping, mopping, dusting, vacuuming, washing surfaces, replacing linens and amenities, and making beds when assigned to guestrooms. The role also requires maintaining equipment and supplies, responding to guest requests and concerns, following security and safety procedures, and keeping accurate daily logs. The job description notes that duties may change based on business needs.

Requirements

Proof of authorization or eligibility to work in the United States.
High school diploma or equivalent.
Working knowledge of laundry chemicals, their formulas, and their effects on different types of linen.
Ability to prioritize and organize work.
Basic English comprehension sufficient to understand information such as safety labels and instructions.
Ability to listen effectively and speak English clearly to communicate with customers and team members.
Positive interpersonal skills and focused attention to guest needs and varied business contacts.
Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods.
Ability to lift linen bundles weighing up to 50 lbs.
Ability to push or pull wheeled carts weighing up to 150 lbs.
Ability to maintain physical stamina and a proper mental attitude while dealing effectively with guests, management, team members, and outside contacts under pressure and while meeting deadlines.
Use personal protective equipment when duties present potential health or safety risks.
Maintain a neat, clean, and well-groomed appearance.

Nice To Haves

Multilingual ability.

Responsibilities

Greet guests and respond to special requests.
Respond appropriately to guest concerns, complaints, or suggestions and refer them to management as needed.
Gather waste or contaminated materials for disposal in assigned hotel areas.
Maintain guest privacy and security by properly announcing entry and servicing guestrooms.
Clean guestrooms to hotel standards, including removing soiled items and trash, making beds, cleaning bathrooms, vacuuming, dusting, and replacing amenities and supplies.
Use and maintain assigned equipment and supplies, including vacuums, chemicals, and cleaning aides, according to departmental specifications.
Observe and maintain common areas, including floor closets, stairwells, hallways, lobby areas, and elevators.
Maintain the daily log, account for completed tasks, track issued keys, and routinely review the communications log and file.
Handle lost and found items according to department policies and security procedures.
Keep the immediate supervisor informed of significant problems or matters.
Perform duties in a timely and efficient manner in accordance with company policies and procedures.
Project a favorable image of the hotel to the public.
Maintain safe working conditions and report suspicious persons or activities and hazardous conditions to safety or security personnel.
Provide assistance, instruction, or guidance to guests and team members during fires or other emergencies.
Perform other duties as assigned by management.