Houseperson

IHG • Columbia, SC

2h

About The Position

The Houseperson supports housekeeping operations by assisting room attendants, delivering linens and supplies, maintaining floor closets and vending areas, and cleaning assigned public and storage areas. The role responds promptly to guest requests and complaints, reports repairs or unsafe conditions, monitors housekeeping supplies to minimize waste, and coordinates with other departments to support teamwork and quality service. The Houseperson may also collect recyclable items, assist with deep-cleaning projects, drive as required, and perform other assigned duties.

Requirements

• Basic reading, writing, and math skills.
• Ability to carry or lift items weighing up to 75 pounds and push or pull items up to 300 pounds.
• Ability to frequently stand and move about the facility.
• Ability to frequently handle objects and equipment to maintain the facility.
• Ability to frequently bend, stoop, and kneel.
• Communication skills for interacting with guests and employees.
• Reading and writing abilities for reading assignments and completing checklists.

Nice To Haves

• Some housekeeping experience.
• Ability to speak English.

Responsibilities

• Assist room attendants with heavy items such as mattresses and linens.
• Deliver linens and other supplies to room attendants.
• Remove dirty linen from assigned room attendants’ carts and closets and transport it to the laundry.
• Maintain cleanliness and organization of floor closets and vending areas, including removing trash, wiping shelves and counters, sweeping and waxing floors, and storing items appropriately.
• Respond promptly and efficiently to guest requests, including delivery of housekeeping supplies such as linens and cots.
• Clean designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas on assigned floors.
• Report needed repairs or unsafe conditions to a supervisor.
• Respond to guest complaints and ensure corrective action is taken to achieve guest satisfaction.
• Monitor and control supplies and amenities and minimize waste in housekeeping areas.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May collect newspapers and other items for recycling.
• May assist with deep-cleaning projects.
• May drive in the performance of duties.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed