Houseperson

MCR • Tempe, AZ

4d • $16 - $18

About The Position

The Houseperson helps maintain a clean, friendly, well-organized, and safe hotel. The role supports guest satisfaction through courteous interactions, prompt assistance, and knowledge of hotel features and amenities. Housepersons are expected to maintain cleanliness across guest and back-of-house areas, complete operational checklists accurately and on time, communicate effectively during shift handovers, and work collaboratively with the hotel team.

Role-specific duties include handling and storing guest luggage or packages; cleaning guest hallways, stairwells, service areas, and ice rooms; collecting trash and soiled linen and delivering them to the laundry room; and picking up trash from exterior receptacles, the parking lot, pool area, and common grounds. The Houseperson also monitors public-space furniture, reports condition or placement issues to management, maintains linen closet and guest-amenity stock, replenishes supplies in assigned guestrooms, and stocks and maintains the housekeeping cart.

The position requires a positive, service-oriented attitude, the ability to follow procedures and handle a fast-paced, high-pressure environment, and effective communication and conflict-resolution skills. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting items such as linens, trash, or vacuums.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time for each shift, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
• Must clock in and out for breaks at designated scheduled times and provide sufficient notice when calling out, as directed by a supervisor.
• Must be able to perform the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly, use their names when possible, and contribute to guest satisfaction.
• Respond to challenging guest situations with hospitality and a sense of urgency.
• Maintain knowledge of hotel features and amenities, and support awareness of hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house workspaces clean, organized, and safe; pitch in on guest-room and public-space cleaning as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean approved uniform, nametag, and maintain grooming standards.
• Communicate professionally and collaborate with team members to support guests and hotel operations.
• Store and retrieve guest luggage or packages in designated storage areas as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from exterior receptacles and pick up debris from the parking lot, swimming pool area, and common grounds.
• Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
• Monitor public-space furniture placement and condition and report issues to management.
• Maintain stock in guest-floor linen closets and guest amenities, replenish supplies in assigned guestrooms, and stock and maintain the housekeeping cart.
• Follow the scheduled work and break clock-in/clock-out procedures, and provide notice when calling out as directed by a supervisor.
• Perform other job-related duties or instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed