Evening Houseperson

MCR Hotels•Miami, FL

About The Position

The Houseperson supports hotel cleanliness, guest service, and housekeeping operations at Hilton Miami Blue Lagoon. The role includes welcoming and assisting guests, handling luggage and packages, maintaining clean and organized guest and public areas, managing trash and soiled linen, monitoring public-space furniture, and replenishing housekeeping supplies and guest amenities. The Houseperson is expected to follow hotel procedures, complete operational checklists and shift handovers accurately, maintain a clean approved uniform, and work collaboratively to support guest satisfaction and hotel operations. The position requires a positive, service-oriented attitude; the ability to follow established guidelines, communicate clearly, and resolve guest or coworker concerns; and the ability to work effectively in a fast-paced, high-pressure environment. Employees must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. Other related duties may be assigned.

Requirements

Must be at least 18 years old.
Must have a positive, willing-to-learn attitude and desire to serve guests.
Must understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen effectively, understand and clarify concerns, and resolve issues raised by coworkers and guests.
Must communicate information and ideas clearly.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be able to perform the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work sites, repetitive wrist/hand/finger motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and urgency; maintain knowledge of hotel features, amenities, groups, and events.
Answer incoming calls using the approved greeting and understand the relevant technology for the role.
Keep front- and back-of-house areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Store and retrieve guest luggage or packages in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and remove trash and debris from the parking lot, pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
Monitor the placement and condition of public-space furniture and report issues to management.
Maintain stock in guest-floor linen closets, replenish guest amenities and supplies in assigned rooms, and stock and maintain the housekeeping cart.
Communicate clearly and professionally and collaborate with hotel team members to support guests and hotel operations.
Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, never work off the clock, clock in and out for breaks as scheduled, and give sufficient notice when calling out.