Evening Houseperson

MCR•Miami, FL

1d•$15 - $16•Onsite

About The Position

The Evening Houseperson supports hotel cleanliness, guest service, and housekeeping operations at Hilton Miami Blue Lagoon. The role includes welcoming and assisting guests, responding to guest concerns with hospitality and urgency, maintaining knowledge of hotel amenities and events, and supporting a clean, organized, and safe environment throughout the property. Team members are expected to communicate professionally, work collaboratively, follow procedures and checklists, and maintain a clean, approved uniform and nametag. Specific duties include storing and retrieving guest luggage or packages; cleaning and maintaining hallways, stairwells, service areas, and ice rooms; collecting trash from exterior receptacles and public areas such as the parking lot, pool area, and common grounds; and transporting trash and soiled linen to the laundry room. The Houseperson also monitors public-area furniture and reports issues, replenishes guestroom amenities and supplies, maintains linen closet stock, and stocks and maintains the housekeeping cart. The position requires a varied schedule that may include evenings, nights, weekends, and holidays. It involves physical activities including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. The employer may assign other related duties. This position is at-will and the employer may provide reasonable accommodations for employees with disabilities, absent undue hardship.

Requirements

Must be at least 18 years of age.
Positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to work effectively in stressful, high-pressure situations.
Effective listening, clarification, and conflict-resolution skills when responding to concerns raised by guests or coworkers.
Ability to convey information and ideas clearly.
Desire to serve guests and provide hospitality.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to meet the physical demands of the position, including stooping, climbing, balancing, kneeling, crawling, sustained standing and walking, repetitive motions, and lifting housekeeping items.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, never work off the clock, take breaks at designated times, and provide call-out notice as directed.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and urgency; maintain knowledge of hotel features, amenities, events, and relevant role technology.
Answer incoming calls using the approved greeting and friendly phone etiquette.
Keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms or public spaces as needed.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Maintain a clean, approved uniform and nametag and meet grooming standards.
Store and retrieve guest luggage or packages in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and remove trash and debris from the parking lot, swimming pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
Monitor the placement and condition of public-space furniture and report issues to management.
Maintain linen closet stock, replenish guestroom amenities and supplies, and stock and maintain the housekeeping cart.
Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
Follow scheduled clock-in, clock-out, break, and call-out procedures, and perform other related duties as assigned.