Houseperson

Hilton Grand Vacations • Koloa, HI

4d

About The Position

Under general supervision, the Houseperson performs guest service needs, linen delivery and stocking, trash pickup, guest room deliveries, and cleaning tasks in public areas and other assigned locations. The role follows company policies and procedures and applicable federal, state, and local guidelines to help ensure a clean, sanitary, and inviting resort for guests. The Housekeeping Department operates seven days per week, and shifts range between 8:30 a.m. and 5:30 p.m.

Requirements

• At least 6 months of housekeeping or related experience.
• Able to work flexible schedules, including mornings, evenings, weekends, and holidays.
• Able to understand and follow oral and written directions and use accurate business English and office practices.
• Able to communicate effectively, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Excellent customer service skills.
• Ability to take initiative and adapt effectively to change.
• Ability to recognize an emergency and take appropriate action.
• Ability to establish and maintain harmonious working relationships.
• Able to use good judgment and work independently with minimal direction.
• Able to perform varied duties, switching between tasks of different natures within established timeframes.
• Ability to demonstrate professionalism when interacting with team members, management, owners, and guests.

Nice To Haves

• High school diploma or equivalent experience.
• Previous experience in the hospitality or timeshare industry.

Responsibilities

• Sweep, vacuum, and mop assigned areas daily.
• Assist with carpet cleaning and deep cleaning of suites as assigned.
• Maintain organized and clean laundry and storage areas, including keeping them stocked.
• Respond to guest requests or concerns and report critical issues to management when needed.
• Complete resort in-house laundry tasks, including stocking, delivering, and gathering linens.
• Help maintain a safe work environment through visual inspections of common areas during shifts.
• Report maintenance deficiencies to the Engineering department and provide a work order.
• Maintain a daily log of duties performed during each shift.
• Deliver items to guest suites as needed, following Quality Assurance standards.
• Pick up trash and keep receptacles clean.
• Assist members, owners, and guests according to Quality Assurance standards.
• Clean rooms occasionally when business volumes require it.
• Complete assigned company training and compliance courses.
• Follow company standards, policies, and procedures.
• Perform other related duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Profit sharing
• Savings plan with company match
• Discounted rates through the Team Member Travel Program
• Paid time off
• Paid sick days
• Team Member Recognition
• Learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed