Houseperson

Hilton Grand Vacations • Koloa, HI

4d

About The Position

Under general supervision, the Houseperson performs guest service needs, linen delivery and stocking, trash pickup, guest room deliveries, and cleaning tasks in public areas and other assigned locations. The role follows company policies and procedures and applicable federal, state, and local guidelines to help maintain a clean, sanitary, and inviting resort for guests.

The Houseperson supports resort housekeeping operations by cleaning assigned areas, maintaining laundry and storage supplies, responding to guest needs, monitoring common areas for safety, reporting maintenance issues, and completing shift logs and required training. The position may also involve cleaning guest rooms when business volumes require it.

Requirements

• At least 6 months of housekeeping or related experience.
• Ability to work flexible schedules, including mornings, evenings, weekends, and holidays.
• Ability to understand and follow oral and written directions and use accurate business English and office practices.
• Ability to communicate effectively, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Excellent customer service skills.
• Ability to take initiative and adapt effectively to changes.
• Ability to recognize an emergency and take appropriate action.
• Ability to establish and maintain harmonious working relationships.
• Ability to use good judgment and work independently with minimal direction.
• Ability to perform varied duties and switch between tasks of different natures within established timeframes.
• Ability to demonstrate professionalism when interacting with team members, management, owners, and guests.

Nice To Haves

• High school diploma or equivalent experience.
• Previous experience in the hospitality or timeshare industry.

Responsibilities

• Sweep, vacuum, and mop assigned areas daily.
• Assist with carpet cleaning and deep cleaning of suites as assigned.
• Keep laundry and storage areas clean, organized, and stocked.
• Assist with guest requests or concerns and report critical issues to management when necessary.
• Complete resort laundry tasks, including stocking, delivering, and gathering linens.
• Visually inspect common areas during the shift to help maintain a safe work environment for team members and guests.
• Report maintenance deficiencies to the Engineering department by providing a work order.
• Maintain a daily log of duties performed during each shift.
• Deliver items to guest suites as needed in accordance with Quality Assurance standards.
• Pick up trash and keep receptacles clean.
• Assist members, owners, and guests as required in accordance with Quality Assurance standards.
• Clean rooms when business volumes dictate.
• Complete assigned company training and compliance courses.
• Follow company standards, policies, and procedures.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and life insurance.
• Profit sharing and savings plan with company match.
• Team Member Travel Program with discounted rates at properties around the globe.
• Paid time off program.
• Paid sick days.
• Team Member recognition.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed