Houseperson

Courtyard - Columbus Airport•Columbus, OH

14d

About The Position

The Housekeeping Houseperson is a member of the housekeeping team who helps maintain a clean, organized, and welcoming environment for guests and associates. The role supports housekeeping staff by maintaining public areas, replenishing supplies, and responding promptly to guest needs, while contributing to Ivy Hospitality’s focus on attentive service and exceptional guest experiences. The position reports to the Executive Housekeeper / General Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The listed responsibilities and qualifications summarize the role and may not include all duties or qualifications that may be required now or in the future.

Requirements

Ability to work in a physically demanding role, including standing, lifting, bending, and pushing heavy carts.
Strong communication skills and ability to interact professionally and respectfully with guests and associates.
Flexibility to work varying shifts, including weekends and holidays, based on business needs.
Commitment to upholding Ivy Hospitality’s standards for cleanliness and guest service.

Nice To Haves

High school diploma or equivalent.
Prior experience in a housekeeping or hospitality role.

Responsibilities

Maintain the cleanliness and organization of public areas, including lobbies, hallways, and restrooms.
Deliver linens, supplies, and amenities to housekeeping associates to support efficient room turnovers.
Remove trash and soiled linens from housekeeping carts and storage areas.
Respond promptly and courteously to guest requests, such as requests for additional towels or bedding.
Restock housekeeping carts and storage areas with necessary supplies.
Communicate with the housekeeping team to prioritize and complete tasks efficiently.
Assist with deep-cleaning projects and other special cleaning tasks as assigned.
Follow safety and security procedures, including proper handling of cleaning equipment and chemicals.
Notify the supervisor of maintenance needs or safety hazards observed during daily duties.
Conduct guest interactions in a courteous and professional manner aligned with company standards.
Collaborate with other departments to support seamless service and guest satisfaction.
Follow safety and security protocols, including proper handling of keys, lost and found items, and emergency procedures.
Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
Perform additional duties as assigned by the General Manager or Department Leader.