Houseperson

MCR Hotels•Harrisburg, PA

4d•Onsite

About The Position

The Houseperson helps maintain a clean, friendly, well-organized, and safe hotel environment for guests and team members. The role supports guest satisfaction through courteous interactions, knowledge of hotel features and events, and prompt, hospitable responses to guest needs. Team members are expected to keep front- and back-of-house areas clean, complete operational checklists and handover reports accurately and on time, wear an approved clean uniform and nametag, and work collaboratively across roles. Houseperson duties include storing and retrieving guest luggage or packages; cleaning guest hallways, stairwells, service areas, ice rooms, and other hotel spaces; managing trash and soiled linen; maintaining public-space furniture; and stocking linen closets, guest amenities, guestrooms, and housekeeping carts. The position may involve other job-related duties as assigned. The role requires a positive attitude, willingness to learn, ability to follow procedures, and effectiveness in a fast-paced, high-pressure environment. Employees must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves substantial physical activity, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. Reasonable accommodations may be made for employees with disabilities, absent undue hardship.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for every shift and follow clock-in/out and break procedures; must not work off the clock.
Must provide sufficient notice when calling out, as directed by a supervisor.
Must be able to perform the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and urgency; listen to and address concerns raised by guests and coworkers.
Maintain knowledge of hotel features, amenities, relevant technology, groups, and events.
Answer incoming calls with friendly service using the approved greeting.
Keep front- and back-of-house areas clean, organized, and safe, and help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times; provide accurate, timely shift handover reports.
Store and retrieve guest luggage or packages in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
Monitor the placement and condition of public-space furniture and report issues to management.
Maintain stock in guest-floor linen closets, replenish guest amenities and supplies in assigned guestrooms, and stock and maintain the housekeeping cart.
Communicate clearly, honestly, and professionally and collaborate with team members to support guests and the workplace.
Wear a clean, approved uniform and nametag, maintain grooming standards, and arrive and clock in on time; follow scheduled clock-in and clock-out procedures for shifts and breaks.
Give sufficient notice when calling out for a scheduled shift, as directed by a supervisor.
Perform other job-related duties or instructions as assigned.