Houseperson

MCR • Temple, TX

96d • $12 - $15 • Onsite

About The Position

The Houseperson supports hotel cleanliness, guest service, and housekeeping operations at Residence Inn by Marriott Temple. The role includes maintaining guest hallways, stairwells, service areas, ice rooms, exterior garbage receptacles, the parking lot, swimming pool area, and common grounds. The Houseperson collects trash and soiled linen from housekeepers and delivers it to the laundry room; replenishes guestroom amenities and supplies; maintains linen closets and housekeeping carts; and monitors public-space furniture, reporting concerns to management. The role may also include storing and retrieving guest luggage or packages.

All team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. This includes greeting guests warmly, using their names when possible, supporting guest satisfaction and hotel events, responding to guest concerns with hospitality and urgency, maintaining knowledge of hotel amenities, following communication and checklist procedures, and working collaboratively across roles. Team members are expected to maintain a clean, approved uniform and professional grooming.

The position requires a positive, service-oriented attitude, the ability to follow established procedures and work under pressure, and effective communication and listening skills. The work involves physical activities including bending, climbing, balancing, kneeling, crawling, prolonged standing and walking, repetitive hand and wrist motions, and lifting housekeeping items. The schedule may vary and may include evenings, nights, weekends, and holidays.

Requirements

• Must be at least 18 years of age.
• A positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening skills, including the ability to understand, clarify, and resolve concerns raised by coworkers and guests.
• Ability to convey information and ideas clearly.
• Desire to serve guests and provide hospitality.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting linens, trash, or vacuums.
• Punctuality and adherence to clock-in, clock-out, break, and call-out procedures.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and provide friendly, hospitable service.
• Respond to challenging guest situations with a sense of urgency and contribute to guest satisfaction.
• Maintain knowledge of hotel features, amenities, technology, groups, and events relevant to the role.
• Keep front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports as applicable.
• Store and retrieve guest luggage or packages in designated storage areas as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from exterior garbage receptacles and remove trash and debris from the parking lot, swimming pool area, and common grounds.
• Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
• Monitor public-space furniture placement and condition and report issues to management.
• Maintain stock in guest-floor linen closets, replenish guestroom amenities and supplies, and stock and maintain the housekeeping cart.
• Communicate clearly and professionally and collaborate with colleagues to support hotel operations.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Follow timekeeping and break procedures and provide required notice when unable to attend a scheduled shift.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed