Houseperson

MCR•Harrisburg, PA

5d•$15 - $15

About The Position

The Houseperson helps maintain a clean, organized, and safe hotel while supporting guest satisfaction and housekeeping operations. The role includes handling guest luggage and packages, cleaning public and service areas, managing trash and soiled linen, monitoring public-space furniture, and replenishing supplies in guest areas and housekeeping carts. Team members are expected to provide friendly, helpful service, follow hotel procedures and checklists, communicate professionally, and collaborate with colleagues to meet hotel needs.

Requirements

Must be at least 18 years old.
Positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to work effectively in stressful, high-pressure situations.
Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by coworkers and guests.
Ability to convey information and ideas clearly.
Desire to serve guests and provide hospitality.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to perform the listed physical demands, including stooping, climbing, balancing, kneeling, crawling, prolonged standing and walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and urgency; maintain knowledge of hotel features, amenities, groups, and events.
Answer incoming calls using the approved greeting and understand role-relevant technology.
Keep front- and back-of-house areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Store and retrieve guest luggage or packages in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
Monitor the placement and condition of public-space furniture and report issues to management.
Maintain stock in guest-floor linen closets and guest amenities; replenish amenities and supplies in assigned guestrooms and stock and maintain the housekeeping cart.
Communicate clearly and professionally, collaborate with coworkers, and be willing to support tasks beyond the traditional role as business needs require.
Follow schedule and timekeeping procedures, including arriving and clocking in on time, clocking out at the scheduled shift end unless directed otherwise, taking breaks at designated times, and giving sufficient notice when calling out.