Houseperson

Hilton Grand Vacations•Avila Beach, CA

5d•$20 - $21

About The Position

The Houseperson assists and supports Room Attendants in ensuring guest rooms meet resort standards before guests arrive. The role also involves interacting with guests by delivering extra items and responding promptly to guest inquiries and needs while following brand standards. The Houseperson provides service to guests and owners, maintains and transports linens and supplies, checks delivered items and room furnishings, replenishes guest amenities, and reports maintenance issues. The position involves working in a fast-paced environment with changing guest needs.

Requirements

Effective verbal and written communication skills.
Ability to communicate well with guests in English.
Ability to perform job functions with attention to detail, speed, and accuracy.
Physically able to work from a ladder, move furniture, and operate cleaning equipment.
Ability to tolerate exposure to general cleaning chemicals and environmental factors such as humidity, cold or heat, dust, and noise.

Nice To Haves

Hospitality industry experience.

Responsibilities

Provide customer service to guests, including information about resort services, activities, and local attractions.
Remove used linens, towels, products, and supplies and replace them with clean items.
Transport clean and dirty linen to and from Operations and the buildings.
Maintain work carts and stations to support appearance and efficiency.
Ensure items delivered to guest rooms are clean and in working order.
Inspect carpets, drapes, and furniture for stains, damage, or wear.
Report maintenance deficiencies and preventative or other maintenance issues in public areas or guest rooms.
Replenish linen and guest amenities.
Assist co-workers when requested.
Respond flexibly to spontaneous guest demands in a fast-paced and sometimes stressful environment.