Houseperson

Charlestowne Hotels•New Haven, CT

10d

About The Position

The Houseperson maintains the cleanliness and appearance of the hotel and provides guests with timely, friendly, quality service. The role includes cleaning public, back-of-house, and exterior areas; delivering requested housekeeping items to guest rooms; responding to guest requests; and handling lost-and-found items. It also involves receiving, sorting, inspecting, and processing laundry and linens using washers, dryers, and other laundry equipment. The position has no supervisory responsibilities.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including calculations involving American money and units of weight, volume, and distance.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to perform the listed essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to stand, walk, use hands to handle objects and tools, reach, climb or balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell; sitting is occasionally required.
Ability to regularly lift or move 10–15 pounds, frequently lift or move 20–30 pounds, and occasionally lift or move more than 35 pounds.
Vision abilities including close and distance vision, depth perception, and the ability to adjust focus.
Ability to work occasionally with cleaning fluids and solvents, operate hand tools including vacuum cleaners and carpet extractors, and reach two feet above the head.

Responsibilities

Clean and maintain the hotel lobby, hallways, public restrooms, and other public areas.
Clean and maintain surrounding areas, including the sidewalk, brass awning poles, signage, entrance, and alley.
Deep-clean assigned hotel areas, including shampooing rooms and public areas, washing windows, cleaning light fixtures, and cleaning guest elevators and their tracks.
Clean and maintain back-of-house areas.
Deliver housekeeping items, such as hair dryers, ironing boards, and irons, to guest rooms upon request from the front desk.
Obtain assignments, keys, pager, and special guest requests from the supervisor at the beginning of the shift.
Check and replenish supplies and cleaning tools.
Greet guests and respond promptly and courteously to their requests.
Follow procedures for entering and leaving guest rooms.
Turn in lost items found in guest rooms, hallways, or back-of-house areas to Housekeeping, with the date, location, description, and finder’s name.
Receive and sort laundry by kind, color, and degree of soil; inspect laundry and linens and record damaged or stained items.
Operate computer-driven washers and dryers according to recommended capacity and manufacturer guidelines.
Operate linen feeder and table-linen ironing machines.
Monitor and control supplies, minimize waste, and report discrepancies to the supervisor.