Houseperson

MCR Hotels•Abilene, TX

12d•Onsite

About The Position

The Houseperson helps maintain a clean, friendly, well-organized, and safe hotel environment. The role supports guest satisfaction through courteous interactions, awareness of hotel amenities and events, and prompt, hospitable responses to guest needs. Team members are expected to keep front- and back-of-house areas clean, complete operational checklists accurately and on time, communicate effectively during shift handovers, wear an approved uniform and nametag, and collaborate with colleagues. Role-specific work includes storing and retrieving guest luggage or packages; cleaning hallways, stairwells, service areas, and ice rooms; managing trash and debris around the property; collecting trash and soiled linen from housekeepers and bringing it to the laundry room; monitoring public-space furniture and reporting concerns; maintaining linen-closet and guest-amenity stock; replenishing supplies in assigned guestrooms; and stocking and maintaining the housekeeping cart. Other duties may be assigned by authorized personnel. The position requires a positive, guest-service-focused attitude, the ability to follow procedures and work effectively under pressure, and clear communication and listening skills. The employee must be at least 18 and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves physical activities including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying items such as linens, trash, or vacuums. Reasonable accommodations may be made for employees with disabilities, absent undue hardship. Employment is at will.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must meet the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly, use their names when possible, and contribute to guest satisfaction.
Respond to challenging guest situations with hospitality and urgency; understand hotel features, amenities, events, and role-relevant technology.
Answer incoming calls using the approved greeting.
Keep front- and back-of-house areas clean, organized, and safe, and help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Store and retrieve guest luggage or packages in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and pick up trash and debris in the parking lot, pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver them to the laundry room.
Monitor public-space furniture placement and condition and report issues to management.
Maintain stock in guest-floor linen closets, replenish guest amenities and supplies in assigned guestrooms, and stock and maintain the housekeeping cart.
Communicate clearly and professionally and collaborate with team members to support guests and the workplace.
Arrive and clock in on time, follow scheduled clock-out and break procedures, and provide notice for call-outs as directed.