Houseperson

MCR • Abilene, TX

7d • $13 - $16 • Onsite

About The Position

The Houseperson supports hotel cleanliness, organization, guest service, and housekeeping operations at Residence Inn. The role includes handling guest luggage and packages; cleaning guest hallways, stairwells, service areas, ice rooms, exterior garbage receptacles, parking lots, pool areas, and common grounds; collecting trash and soiled linen from housekeepers and delivering it to the laundry room; monitoring public-space furniture and reporting issues; and maintaining linen closets, guest amenities, assigned guestrooms, and housekeeping carts.

All team members are expected to provide friendly, welcoming service, contribute to guest satisfaction, keep front- and back-of-house areas clean and organized, complete operational checklists accurately and on time, communicate professionally, and work collaboratively. The Houseperson must be willing to help with cleaning guest rooms and public spaces as needed and perform other job-related duties as assigned. This is an at-will position and does not create an employment contract.

The job requires physical activities including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. A varied schedule may include evenings, nights, weekends, and holidays according to hotel needs.

Requirements

• Must be at least 18 years of age.
• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Ability to communicate information and ideas clearly.
• Desire to serve guests and provide hospitality.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances, repetitive motions, and lifting housekeeping items.
• Must arrive and clock in on time for shifts, follow scheduled clock-in/clock-out and break procedures, and provide sufficient notice when calling out as directed by a supervisor.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Store and retrieve guest luggage or packages in designated storage areas as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from exterior garbage receptacles and remove litter and debris from the parking lot, swimming pool area, and common grounds.
• Keep front- and back-of-house areas clean and organized; assist with cleaning guest rooms and public spaces as needed.
• Collect trash and soiled linen from housekeepers and deliver them to the laundry room.
• Monitor the placement and condition of public-space furniture and report issues to management.
• Maintain stock levels in guest-floor linen closets and replenish guest amenities and supplies in assigned guestrooms.
• Stock and maintain the housekeeping cart.
• Greet guests warmly and provide friendly service throughout their stay, using guests’ names when possible.
• Support guest satisfaction, respond to challenging guest situations with hospitality and urgency, and maintain knowledge of hotel features, amenities, groups, and events.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly and professionally and collaborate with team members to support hotel operations.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and provide required notice when calling out.
• Perform other job-related duties and follow other job-related instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed