Houseperson

MCR Hotels•Abilene, TX

6d•Onsite

About The Position

The Houseperson supports hotel cleanliness, guest service, and daily housekeeping operations at Residence Inn. The role includes handling guest luggage and packages; cleaning and maintaining hallways, stairwells, service areas, ice rooms, and other public or back-of-house spaces; managing trash and soiled linen; maintaining housekeeping carts and linen closets; replenishing guestroom amenities and supplies; and monitoring public-space furniture. Housepersons are expected to provide friendly, attentive service, follow hotel procedures and checklists, communicate professionally, and work collaboratively to maintain a clean, safe, welcoming, and well-organized hotel. The position requires a positive attitude, willingness to learn, ability to follow established guidelines, effective communication and listening skills, and the ability to work under pressure and help resolve guest or coworker concerns. Candidates must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves frequent physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. Other job-related duties may be assigned.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and carrying housekeeping items.
Must arrive and clock in on time, follow scheduled clock-in/out and break procedures, and provide sufficient notice for call-outs as directed.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use guests’ names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and a sense of urgency; maintain knowledge of hotel features, amenities, events, and relevant role technology.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house workspaces clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain professional grooming.
Communicate clearly, honestly, and professionally and collaborate with team members to support guests and hotel operations.
Store and retrieve guest luggage or packages in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, ice rooms, and other assigned areas.
Collect trash from exterior receptacles and remove trash and debris from the parking lot, swimming pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver them to the laundry room.
Monitor the placement and condition of public-space furniture and report issues to management.
Maintain linen closet stock, replenish guestroom amenities and supplies, and stock and maintain the housekeeping cart.
Arrive on time and clock in and out as scheduled; never work off the clock, observe scheduled break clock-in/out procedures, and provide required notice when calling out.
Perform other job-related duties and follow instructions or assignments from authorized personnel.