Houseperson - Ka Haku, a Hilton Club

Hilton Grand Vacations•Honolulu, HI

14h•$32 - $33

About The Position

The Houseperson supports the housekeeping operation by maintaining cleanliness, organization, and operational readiness of guest areas, public spaces, and back-of-house areas. The role assists with deep cleaning, room preparation, and special projects to ensure spaces are safe and meet luxury expectations and Hilton Grand Vacations cleanliness standards. The Houseperson demonstrates service excellence, Inspired Hospitality, and Hilton values in interactions with guests and team members. The Housekeeping Department operates seven days a week. The Houseperson is assigned an eight-hour shift that includes weekdays, weekends, and holidays, based on business needs.

Requirements

At least 1 year of related experience.
Basic English communication skills, including reading and writing, to understand instructions and interact with guests and team members.
Ability to support housekeeping operations through organization, efficiency, and attention to detail.
Ability to follow procedures, manage time effectively, and complete tasks within assigned timeframes.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to interact courteously with guests and respond appropriately to requests.
Ability to maintain professional grooming and appearance standards consistent with a luxury hospitality environment.
Ability to safely use cleaning equipment and chemicals in accordance with company standards.
Ability to repeatedly lift and carry, and push and pull, items weighing more than 50 pounds.

Nice To Haves

High school diploma or equivalent.
One or more years of related experience.
Prior housekeeping experience in hospitality, resort, or related environments.
Experience working in a luxury, boutique, or high-end property and understanding elevated cleanliness and presentation expectations.
Experience working in timeshare or resort operations.
Bilingual Japanese communication skills.

Responsibilities

Clean and support guest corridors, stairwells, public areas, and back-of-house spaces in accordance with luxury expectations and Hilton Grand Vacations brand standards.
Maintain a clean, organized, and safe environment for guests, patrons, and team members.
Assist with room turnover by stripping linens, removing trash, and supporting housekeeping team members with room readiness.
Transport clean and soiled linen, restock supply closets, and support inventory management.
Deliver guest items and fulfill service requests promptly and professionally, ensuring items are clean, functional, and properly presented.
Maintain readiness of cribs, highchairs, and other guest items by ensuring they are clean, safe, and in working order.
Support deep-cleaning initiatives, special projects, and large-scale room or public-area preparations, including furniture movement and detailed cleaning.
Assist with heavy cleaning, furniture movement, and other assignments supporting housekeeping operations and brand standards.
Greet guests with hospitality and provide basic assistance, including information about resort services, amenities, and directions.
Promptly report deficiencies, safety hazards, and missing items.
Keep storage areas, equipment, and supplies organized; ensure supplies and equipment are in working condition and department assets are used, cleaned, and secured properly.
Follow safety procedures, key-control protocols, and lost-and-found procedures.
Demonstrate Inspired Hospitality and Hilton Grand Vacations values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Complete assigned company training and compliance courses.
Follow company standards, policies, and procedures.
Perform other related duties as assigned.

Benefits

Daily Pay.
Medical, dental, and vision insurance from Day One.
401(k) plan with company match.
Life insurance.
Company stock purchase program.
Team Member Travel Program with discounted rates at properties around the globe.
Generous Paid Time Off Program.
Paid sick days.
Team Member recognition and learning and advancement opportunities.
Team Member travel discount programs through Perks at Work, Go Hilton Travel, HGV Getaway, and RCI Travel, including discounts at more than 1,500 brands and resorts.