Room Attendant (Housekeeping) - Ka Haku, a Hilton Club

Hilton Grand Vacations•Honolulu, HI

7d•$31 - $33

About The Position

Room Attendants provide housekeeping services for guest rooms and owner accommodations at Ka Haku, a luxury resort destination. They maintain high standards of cleanliness, comfort, presentation, and attention to detail while delivering guest-focused service and upholding Hilton values, HGV brand standards, and the company’s Spirit of Service culture. The Housekeeping Department operates seven days a week. The position is assigned an eight-hour shift that includes weekdays, weekends, and holidays, based on business needs.

Requirements

At least one year of related experience.
Basic English communication skills, including reading and writing, to understand instructions and interact with guests and team members.
Ability to deliver cleaning services with attention to detail, professionalism, and care while meeting cleanliness and presentation standards.
Ability to follow procedures, manage time effectively, and complete tasks within assigned timeframes.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to interact courteously with guests and respond appropriately to requests.
Ability to maintain professional grooming and appearance standards consistent with a luxury hospitality environment.
Ability to safely use cleaning equipment and chemicals in accordance with company standards.
Ability to repeatedly lift or carry, and push or pull, items weighing more than 25 pounds.

Nice To Haves

High school diploma or equivalent.
One or more years of related experience.
Prior timeshare housekeeping experience.

Responsibilities

Clean and service guest rooms by stripping linens, making beds, vacuuming, dusting, mopping, cleaning kitchens and bathrooms, replenishing linens and amenities, and repositioning furniture as needed.
Complete room-cleaning tasks within established timeframes while maintaining HGV cleanliness and guest-service standards.
Prepare guestrooms to provide a clean, comfortable, and safe environment; identify and correct minor deficiencies when possible and report maintenance or housekeeping concerns.
Greet guests courteously and respond promptly to requests with a guest-focused approach.
Maintain awareness of resort services, amenities, and local attractions to assist guests.
Communicate with dispatch, team members, and other departments to coordinate timely service; relay room-status updates and follow up on incomplete work or special requests.
Keep assigned carts, supplies, and storage areas clean, organized, safe, and well stocked.
Safeguard departmental assets and follow safety procedures, inventory practices, key-control protocols, and lost-and-found procedures.
Report damaged, missing, or unsafe conditions in guest rooms or public areas and ensure proper documentation.
Observe and report unusual or suspicious activity in accordance with safety procedures.
Demonstrate Inspired Hospitality and Hilton Grand Vacations values, including Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Complete required company training and compliance courses.
Adhere to company standards, policies, and procedures.
Perform other related duties as assigned.

Benefits

Daily Pay.
Medical, dental, and vision insurance from Day One.
401(k) plan with company match.
Life insurance.
Company stock purchase program.
Team Member travel program with discounted rates at properties around the globe.
Generous paid time off program.
Paid sick days.
Team Member recognition.
Learning and advancement opportunities.
Team Member travel discounts through Perks at Work, Go Hilton Travel, HGV Getaway, and RCI Travel, including access to discounts at more than 1,500 brands and resorts.