Houseperson

Resorts World Catskills • Village of Monticello, NY

4d

About The Position

The Houseperson maintains guestrooms, back-of-house working areas, and hotel premises in an attractive, clean, and orderly manner. The role supports room attendants and floor managers and helps ensure guest satisfaction by responding to guest needs and maintaining the property.

Requirements

• High school diploma, GED, or equivalent experience.
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.

Nice To Haves

• Prior housekeeping experience is preferred.

Responsibilities

• Clean and maintain guest rooms and public spaces.
• Vacuum and sweep carpets and mop floors.
• Clean offices, staircases, locker rooms, and outlets.
• Provide assistance and support to room attendants and floor managers.
• Clean carpets and upholstered furniture.
• Perform general cleaning, including washing walls and ceilings; moving and arranging furniture; cleaning windows and glass tops; dusting and polishing surfaces; and flipping mattresses.
• Strip rooms upon request.
• Receive deliveries and stock supplies in closets and storage areas.
• Organize storage areas.
• Move banquet furniture and arrange meeting spaces as needed.
• Operate housekeeping equipment such as shampoo machines, pressure washers, wet vacuums, and snow blowers.
• Remove trash to the garbage room and loading area.
• Sort, collect, and redeliver linen to the floors.
• Perform guest supply, cleaning supply, and linen inventory.
• Deliver and retrieve items to guest rooms and other hotel departments.
• Maintain flowers on the property as needed.
• Greet guests by name, provide directions, and ensure guest satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED