Houseperson

La Bahia Resort and Spa•Santa Cruz, CA

13d

About The Position

The Houseperson supports the housekeeping team by keeping public areas, back-of-house spaces, and guest rooms clean, presentable, and well-stocked. The role assists room attendants with linen delivery, trash removal, and other tasks that help ensure efficient operations and a positive guest experience. The Houseperson is expected to uphold La Bahia Hotel & Spa’s service standards while working with care, attention to detail, and a commitment to cleanliness.

Requirements

Two years of experience.
Endurance to stand for long periods and walk moderate distances.
Ability to lift, push, and pull a moderate amount of weight, up to 50 pounds.
Ability to work independently and as part of a team.
Excellent communication and customer service skills.
Highly organized, with the ability to multitask in a fast-paced environment.
Flexibility to work different shifts, including evenings, weekends, and holidays.

Responsibilities

Clean assigned areas, including guest hallways, linen rooms, service areas, window sills, walls, and ice machine areas.
Make regular rounds of assigned areas to ensure they are appropriately maintained.
Maintain an assigned section of guest rooms.
Strip beds and remove linens, terry, and garbage from guest rooms.
Maintain guest room balconies by wiping railings and removing debris.
Vacuum guest rooms, guest corridors, and public areas.
Transport clean and dirty linens between floors, linen rooms, storage, laundry areas, and laundry and Room Attendant carts.
Keep public areas clean and orderly.
Keep carts organized and in good condition.
Complete special projects assigned by the Director of Housekeeping.
Assist in the laundry room as required, including transporting carts, running and drying terry loads, folding terry, and delivering clean terry to the Spa or other hotel areas.
Report deficiencies beyond immediate control to the Housekeeping Supervisor and/or Housekeeping Director.
Remove in-room dining trays and return them to Room Service when required.
Observe safety protocols and hold others accountable to hotel and departmental safety standards and procedures.
Wear personal protective equipment and gear when needed.
Assist with maintaining PAR levels, reporting linen loss and damage, assisting with inventory, and ensuring areas are stocked appropriately.
Follow safety rules and perform other duties assigned by the manager.