Houseperson

Courtyard•Columbus, OH

13d

About The Position

The Housekeeping Houseperson supports the housekeeping team in maintaining clean, organized, and welcoming hotel environments for guests and associates. The role includes maintaining public spaces, delivering and replenishing linens and supplies, responding to guest requests, and assisting with cleaning projects. The Houseperson is expected to provide courteous, professional service and follow the company’s cleanliness, safety, and guest-service standards. The position reports to the Executive Housekeeper / General Manager.

Requirements

Ability to perform physically demanding work, including standing, lifting, bending, and pushing heavy carts.
Strong communication skills and the ability to interact with guests and associates professionally and respectfully.
Flexibility to work varying shifts, including weekends and holidays, based on business needs.
Commitment to upholding Ivy Hospitality’s cleanliness and guest-service standards.

Nice To Haves

High school diploma or equivalent.
Prior experience in a housekeeping or hospitality role.

Responsibilities

Maintain the cleanliness and organization of public areas, including lobbies, hallways, and restrooms.
Deliver linens, supplies, and amenities to housekeeping associates to support room turnovers.
Remove trash and soiled linens from housekeeping carts and storage areas.
Respond promptly and courteously to guest requests, such as requests for additional towels or bedding.
Restock housekeeping carts and storage areas with necessary supplies.
Communicate with the housekeeping team to prioritize and complete tasks efficiently.
Assist with deep cleaning projects and other special cleaning tasks as assigned.
Follow safety and security procedures, including the proper handling of cleaning equipment and chemicals.
Notify the supervisor about maintenance needs or safety hazards observed during daily duties.
Conduct guest interactions courteously and professionally in accordance with company standards.
Collaborate with other departments to support seamless service and guest satisfaction.
Follow safety and security protocols involving keys, lost and found items, and emergency procedures.
Participate in daily hotel operations meetings and contribute to overall hotel strategy.
Perform additional duties assigned by the General Manager or Department Leader.