Houseperson

Holiday Inn Express Carmel Westfield • Carmel, IN

13h • $16 - $16

About The Position

The Housekeeping Houseperson is a member of the housekeeping team who helps maintain a clean, organized, and welcoming environment for guests and associates. The role supports housekeeping staff by maintaining public areas, replenishing supplies, and responding promptly to guest needs, while contributing to Ivy Hospitality’s guest experience standards.

Requirements

• Ability to perform physically demanding work, including standing, lifting, bending, and pushing heavy carts.
• Strong communication skills and the ability to interact professionally and respectfully with guests and associates.
• Flexibility to work varying shifts, including weekends and holidays, based on business needs.
• Commitment to Ivy Hospitality’s cleanliness and guest service standards.

Nice To Haves

• High school diploma or equivalent.
• Prior experience in a housekeeping or hospitality role.

Responsibilities

• Maintain the cleanliness and organization of public areas, including lobbies, hallways, and restrooms.
• Deliver linens, supplies, and amenities to housekeeping associates to support room turnovers.
• Remove trash and soiled linens from housekeeping carts and storage areas.
• Respond promptly and courteously to guest requests, such as requests for additional towels or bedding.
• Restock housekeeping carts and storage areas with necessary supplies.
• Communicate with the housekeeping team to prioritize and complete tasks efficiently.
• Assist with deep cleaning projects and other special cleaning tasks as assigned.
• Follow safety and security procedures, including the proper handling of cleaning equipment and chemicals.
• Notify the supervisor of maintenance needs or safety hazards observed during daily duties.
• Interact with guests courteously and professionally in alignment with company standards.
• Collaborate with other departments to support seamless service and guest satisfaction.
• Follow protocols for handling keys and lost-and-found items and for responding to emergencies.
• Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
• Perform additional duties as assigned by the General Manager or Department Leader.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity, and Accident Plans
• Pet Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO), available as accrued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed