Houseperson Part-time

Northwood Investors•Charlotte, NC

2d•Onsite

About The Position

The Houseperson cleans and maintains corridors, elevators, landings, service areas, and other designated areas on guest room floors to meet hotel cleanliness standards. The role supplies linen to Room Attendants, stocks and organizes floor closets, and delivers or retrieves items requested by guests and the Office Coordinator. The Houseperson is expected to provide world-class service, protect guest confidentiality and hotel property, and perform other duties as assigned. The position involves cleaning furniture, fixtures, floors, windows, public areas, and equipment using designated chemicals, tools, and equipment. It also includes removing trash and debris, transporting guest laundry and dry cleaning, responding to guest requests, and reporting damage or lost-and-found items to a supervisor.

Requirements

Must be 18 years of age.
Valid U.S. state driver's license or international driver's license.
Housekeeping experience.
Ability to communicate in English with guests, management, staff, and coworkers so they can understand.
Knowledge of effective organizational practices.
Ability to maintain strict confidentiality.

Nice To Haves

High school diploma or GED preferred.
Housekeeping experience, preferably at a four-star property.
Fluency in Spanish.

Responsibilities

Attend team briefings.
Greet guests warmly, anticipate their needs, and maintain guest confidentiality.
Use appropriate cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
Secure assigned keys and beeper, and protect guest room access and hotel property.
Review the assignment sheet, update completed assignments, and check with the supervisor and housekeeping office for additional assignments.
Inspect assigned areas and remove trash and debris from floors.
Check floor closets and replenish linen supplies; maintain closet cleanliness and organization, and return misplaced items to proper storage areas.
Remove dirty linen from Room Attendant carts and closets and place it in laundry bags.
Clean designated areas with appropriate chemicals, tools, and equipment.
Wipe down ice machines, laundry machines, counters, and shelves.
Keep stairwells and guest elevators clear of stored items.
Move room service trays and items from guest hallways to service elevator landings.
Check under furniture for debris and remove it; inspect furniture for tears, rips, or stains and report damage to a supervisor.
Dust and polish woodwork, furniture, pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents, lamps, light fixtures, and switches; check that lights work properly.
Clean windows, frames, and ledges, and wash windows as assigned.
Clean and reposition public phones; dust drapes weekly and align them daily.
Inspect planters and plants, remove debris, and polish planters.
Remove stains, scuff marks, and dust from baseboards, ledges, and corners; polish brass surfaces.
Empty public-area trash containers, ashtrays, and ash urns into appropriate containers for recycling.
Remove trash, debris, and cobwebs from balconies and patios.
Clean floor surfaces with designated chemicals, supplies, and equipment; replace floor mats and remove debris from elevator tracks.
Empty vacuum cleaner bags and replace and clean machines.
Deliver guest-requested items promptly and retrieve items from guest rooms, returning them to proper storage areas.
Transport guest laundry and dry cleaning to the correct guest rooms.
Turn lost-and-found items over to the supervisor.
Perform other duties as assigned.