Houseperson

IHG • Fort Leonard Wood, MO

4d

About The Position

The Houseperson assists room attendants on assigned floors by handling and transporting dirty linens to the laundry area and delivering fresh linens and other supplies to room attendant carts. The role may also include stripping linens from rooms, cleaning public areas, responding to guest and housekeeping requests, and supporting housekeeping operations. The position requires maintaining clean and organized floor closets and vending areas, monitoring supplies, reporting repairs or unsafe conditions, and helping ensure guest satisfaction.

Requirements

• Basic reading, writing, and math skills.
• Ability to carry or lift items weighing up to 75 pounds and push or pull items weighing up to 300 pounds.
• Ability to frequently stand and move about the facility.
• Ability to frequently handle objects and equipment to maintain the facility.
• Ability to frequently bend, stoop, and kneel.
• Communication skills for interacting with guests and employees.
• Reading and writing abilities for reviewing assignments and completing checklists.

Nice To Haves

• Some housekeeping experience.
• Ability to speak English.

Responsibilities

• Assist room attendants with heavy items such as mattresses and linens.
• Deliver linens and other supplies to room attendants.
• Remove dirty linen from assigned room attendants’ carts and closets and transport it to the laundry.
• Maintain the cleanliness and organization of floor closets and vending areas, including removing trash, wiping shelves and counters, sweeping and waxing floors, and storing items appropriately.
• Respond promptly and efficiently to guest requests, including delivery of housekeeping supplies such as linens and cots.
• Clean designated public restrooms, fixtures, vending areas, storage areas, and other public areas on assigned floors.
• Report needed repairs or unsafe conditions to a supervisor.
• Respond to guest complaints and ensure corrective action is taken to achieve guest satisfaction.
• Monitor and control housekeeping supplies and amenities and minimize waste.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May collect newspapers and other items for recycling.
• May assist with deep-cleaning projects and other assigned duties.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed