Houseperson

MCR Hotels•Tempe, AZ

1d•Onsite

About The Position

The Houseperson helps maintain a clean, friendly, well-organized, and safe hotel environment for guests and team members. The role supports guest satisfaction through courteous guest interactions, knowledge of hotel amenities, awareness of hotel events, and prompt, hospitable responses to guest concerns. The Houseperson contributes to cleanliness across guest and public areas, completes operational checklists and handover reports accurately when applicable, follows uniform and grooming standards, and works collaboratively with other team members. Role-specific duties include storing and retrieving guest luggage or packages; cleaning guest hallways, stairwells, service areas, and ice rooms; collecting exterior and common-area trash and debris; transferring trash and soiled linen from housekeepers to the laundry room; monitoring public-space furniture and reporting issues; maintaining linen closet and guest-amenity stock; replenishing supplies in assigned guest rooms; and stocking and maintaining the housekeeping cart. The position may also involve pitching in to clean guest rooms and public spaces as needed and performing other job-related duties assigned by an authorized person.

Requirements

Must be at least 18 years old.
Positive, can-do attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to work effectively in stressful, high-pressure situations.
Effective listening and conflict-resolution skills, including the ability to understand, clarify, and resolve concerns raised by coworkers and guests.
Ability to communicate information and ideas clearly.
Desire to serve guests and provide hospitality.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Ability to perform the role's physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, a service-oriented or consumer-facing franchise, or a related field.

Responsibilities

Greet guests warmly, use their names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and urgency; understand hotel features, amenities, groups, and events.
Answer incoming calls using the approved friendly greeting.
Keep assigned workspaces and hotel areas clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times and provide accurate, timely shift handover reports.
Wear an approved, clean uniform and nametag and maintain grooming standards.
Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
Store and retrieve guest luggage or packages in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and remove trash and debris from the parking lot, swimming pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
Monitor the placement and condition of public-space furniture and report issues to management.
Maintain stock in guest-floor linen closets, replenish guest amenities and supplies in assigned guestrooms, and stock and maintain the housekeeping cart.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, never work off the clock, and clock in and out for breaks as scheduled.
Give sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
Perform other job-related duties and follow other job-related instructions as assigned.