Houseperson

Courtyard by Marriott•Concord, NH

82d•Onsite

About The Position

The Courtyard by Marriott is looking for a full-time Houseperson. The Houseperson is responsible for performing a combination of tasks that maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. The schedule is flexible; please apply if interested.

Requirements

Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers, and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas.
Communication: Actively listens to guests, coworkers, and the public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Quality: Work “product or service” is free of errors and exceeds customer expectations.
No prior experience or education is required.
Must have developed language skills to the point to be able to: read and comprehend simple instructions, safety rules, and memos.
Requires mathematical development sufficient to be able to: add, subtract, multiply and divide.
Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.
Ability to pass pre-employment drug test and background check
Requires walking and standing to a significant degree, reaching, climbing, balancing, kneeling, crouching, crawling, stooping, handling and seeing
Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals, and/or fumes
Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort including exterior cold, heat, humid and wet conditions

Responsibilities

Provide professional and courteous guest service at all times
Clean and maintain all public, storage and administrative areas
Move and arrange furniture
Dust and polish metal work and furniture
Vacuum floors
Clean bathrooms
Remove trash
Replenish linens and supplies when needed
Stock assigned cleaning cart for work shift
Deliver television sets, ironing boards, baby cribs, rollaway beds or any other guest amenities
Assist the front desk agents in fulfilling any guest requests
Clean outside areas and remove debris
Follow standard procedures for acceptance and security of guest lost and found items
Maintain room quality based on hotel and brand standards
Attend monthly department meetings
Complete projects as determined by management
Actively seek out other tasks when current work is complete
Assist other coworkers and departments when necessary
Participate in ongoing education and training
Clean swimming pool area (if applicable)
Other duties as assigned