Houseperson/Utility

Radiate Hospitality•Petaluma, CA

About The Position

The Houseperson/Utility is responsible for supporting housekeeping and hotel operations by restocking linen rooms, collecting dirty linen and glassware from Room Attendants’ carts, removing garbage, cleaning public areas, and completing minor room maintenance and repairs. The role also includes maintaining guest and staff safety, keeping storage and mechanical areas clean and secure, and helping maintain the hotel’s grounds and facilities. The employee is expected to provide exceptional service, follow hotel policies and grooming standards, work efficiently, and keep their manager informed of significant problems or unusual matters.

Requirements

Previous experience in hospitality is preferred.

Nice To Haves

Previous experience in hospitality.

Responsibilities

Provide exceptional service and teamwork to meet or exceed guest and team member expectations.
Report to work on time in the complete uniform, including a name tag, and follow hotel grooming and dress standards.
Collect dirty linen throughout the day from Room Attendants’ carts and deliver it to the appropriate areas promptly; do not leave linen in hallways.
Restock linen rooms in the assigned area according to the par established by the Housekeeping Manager.
Collect glassware from Room Attendants’ carts and deliver it to the appropriate areas in a timely manner.
Clean stairwells, stair railings, vending areas, and other public areas in the assigned area.
Empty trash from Room Attendants’ carts and replace trash bags promptly.
Remove garbage from rooms and pick up garbage left in front of rooms.
Perform minor room maintenance and repairs, including on-the-spot cosmetic maintenance during daily room inspections.
Perform or recommend preventative maintenance and repairs to mechanical, electrical, HVAC, refrigeration, plumbing, building components, furniture, fixtures, and equipment, as assigned.
Maintain grounds, landscaping, and parking areas in a clean, neat, safe, and attractive condition.
Test pool and spa chemical levels daily, maintain proper levels, and ensure the chlorinator is operating.
Perform painting, carpentry, plumbing, emergency carpet cleaning, and other jobs as necessary.
Keep storage areas, shops, and mechanical areas clean, safe, and secure, and report needed corrective actions to the General Manager and/or Manager on Duty.
Assist with Houseman duties in the absence of a Houseman or as directed by the General Manager.
Follow hotel safety rules and procedures, remain alert to the safety of employees and guests, and report unsafe conditions to the immediate supervisor.
Keep the Manager promptly and fully informed of problems or unusual matters of significance.
Complete assigned duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures.
Perform other job duties as requested by the Supervisor, General Manager, Operations Manager, guests, Front Desk, or Manager on Duty.
Project a favorable image of the hotel to the public.